Flex+

Managed infrastructure support for organisations with IT Teams

Our flagship infrastructure support plan is designed for organisations with IT teams to off-load maintenance and support of shared access physical or virtual servers utilising platforms such as Hyper-V, VMware and Azure.

Flex+

Our flagship infrastructure plan includes:

  • Unlimited remote support
  • 24/7 critical event management
  • Patch management
  • Back-up and Disaster Recovery implementation and management

From £47.50 per Virtual Server per month

per month per computer
Billing conditions apply

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They have always gone the extra mile…

“Budget is always a major consideration in any school project and once again the team have come up trumps in providing a lightning-fast infrastructure that is light years away from our previous setup…”

Paul Hopkins – Leader of ICT Services
Kingsmead School

What’s included in our infrastructure plan

Designed for infrastructure that has been built by our Enterprise team, Flex+ gets you access to the team who designed and deployed the solution.

Through patch management software, we’ll design, implement, and manage a patching policy designed around the needs of your organisation.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically send alerts to problems that can be investigated and resolved in the background without interruption.

At the core of Flex+ is the peace of mind that we design, implement, and manage the backups of the infrastructure we support. We’ll work with you to identify the most appropriate product and then customise it to fit the needs of your organisation. We’ll then be responsible for investigating and resolving alerts or failures.

If there is a critical event that you need our assistance with, such as investigating an OS/platform level, high impact fault or managing a VM level recovery, we’ll be on call to help when you need us.

Unlike some of our other plans, Flex+ is designed specially to work in an environment we share access with internal or external partners.

Selection of organisations who trust us to be part of their IT team

Bridgewater and Taunton College
Simpkins Edwards
Strata logo

We know it’s all about trust

Zero-risk guarantee

We are the region’s only managed IT support provider to offer a zero-risk guarantee.

We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.

We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.

60 second challenge

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Award-winning

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

CloudTango 2021 MSP 50 logo
Exeter College apprentice and employer awards 2020
Exeter Living Awards 2018 logo

Our fresh approach

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.