Whether you are an Exmouth based business looking to find an IT partner to outsource your IT Support to or are looking to add to your existing IT Teams capacity, we can help.
We are a Devon based, 25+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to being the best Managed IT Support Provider.
Discover what we do differently:
We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.
We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future.
Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.
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Selection of Devon organisations that use our IT Support services
Fully managed IT support and guidance for small to medium-sized businesses based in Exmouth
All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are talking to someone who can help.
Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.
Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.
Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.
With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.
We place great effort into ensuring our front line support team are available in under a minute. Each month 89% who answer our customer satisfaction survey rate us as very easy to get help from. For any reason (within our working hours) a caller does not get through within 60 seconds, we will send them an apology.
A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.
Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.
We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.
When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.
Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.
We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.
The support you receive must be appropriate and flexible to changes in your organisation. Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.
One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.
We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.
As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.
As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.
Unlimited
on-site bolt-on
from £9.50 per computer per month
Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.
Mircosoft Surface device
from £29.50 per computer per month
With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.
Unlimted 4G internet
from £32.50 per connection per month
Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.
Advanced Microsoft 365 protection
from £3.77 per user per month
Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).
Advanced device management and protection
from £8.42 per user per month
We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.
Benefits of Working with IT Champion in Exmouth
IT Support in Exmouth
IT Champion’s Exmouth Support Team is very proud to be acknowledged for offering some of the best remote IT and technical support in the region.
Covering the entire Exmouth area from our Exeter offices, IT Champion can provide almost immediate remote support for your business, as well as on-site help within under an hour.
We know that choosing the right Exmouth IT support company can be difficult because there are so many competing IT companies to choose from. But how many of our competitors have been ranked as one of the fastest-growing companies in the South West? IT Champion’s specialist technicians are key players in the industry and we pride ourselves in our ability to offer a winning service for our clients.
Zero Risk Guarantee for Exmouth Businesses
With most other local IT support companies, if you’re unhappy with your service all you can do is complain. At IT Champion we do things differently. Our team are so confident that you’ll be happy with our support that we’re willing to put our money where our mouth is. If you’re not satisfied with the work carried out by us within the first three months of IT Champion supporting your systems, we will give you all of your money back.
How many other Exmouth IT support companies are willing to offer you such a powerful guarantee?
Most IT companies in Devon won’t offer any guarantees at all; making the IT Champion Zero Risk Guarantee one of the best remote repair and on-site managed computer services in the industry. As a testament to our business, we haven’t lost a single Managed IT Services client since we started offering our Zero-Risk Guarantee many years ago.
Fast responses for Exmouthsupport requests
IT Champion IT Support Exmouth is aware that no single client is the same and every business works in its own unique way. That’s why we offer multiple streamlined methods for our clients to request IT Support.
The first method we use is a dedicated support telephone number which will connect you to a Microsoft Certified IT Support Engineer Technician instantly. This number has no call waiting or telephone answering machines. When you call us, you will go straight through to a consultant on our Exmouth team and if you need a repair carried out, our team of technicians will be more than happy to assist.
Our second option – and our preferred method for requesting IT Support – is the IT Champion Client Portal and Ticket System. Whether you want to submit and track a repair support request, view account information or check the progress of an ongoing project, you can do all of this via your own Online Client Portal. With this intuitive system, receiving expert IT support in the Exmouth area has never been easier.
Trusted Technicians
IT Champion is currently offering a Free No Obligation Network & Security Evaluation and a Second Opinion Service for Exmouth businesses. Call one of our technicians now to see how you can improve your current IT system and save money. We guarantee that you won’t experience managed IT support like ours from any other IT support company in Devon.
When breaking down IT Champion’s vision for its Exmouth clients, it’s easy to see what makes us so successful. Firstly, IT Champion seeks to be Devon’s most customer-centric company – not just in the IT industry, but in every industry in the county. We recognise that putting the customer first is a vitally important part of providing the best possible level of support. IT Champion make it easier than ever to connect with talented and skilled consultants who’ll be ready to assist in any way they can.
Secondly, IT Champion pride ourselves in providing the fastest response rates in the region for client demands. Every minute that your systems are down your company loses money. A company with a turnover of £1 Million that has just 10 employees is set to lose £30,000 – £50,000 if their server goes down for just two days. Downtime results in a loss of productivity, affecting your ability to achieve your expected turnover, and this doesn’t even factor in IT support costs, hardware and data recovery costs. At IT Champion we have made it our top priority to ensure problems like this do not occur. Using our advanced remote 24hr Proactive Network Monitoring we are able to mitigate all potential risks, carry out repairs and resolve critical technical support issues before they become a major issue. We are confident this is something other Exmouth IT support companies do not offer.
More reasons to work with us
If you still need convincing that IT Champion is the best IT support company to work with your business, call us today and speak with a skilled technician or consultant about how we can help improve your business.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
