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A Fresh Approach to IT Support in Launceston

The IT Champion IT Support Launceston team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Launceston

Remote IT Support in Launceston

We provide small to medium sized businesses in Launceston with security and disaster recovery from just a few pence per day.

IT Champion support Launceston businesses by taking problem ownership over their IT systems and ensuring that key items such as security and disaster recovery are fully managed by our expert technicians.

Proactive IT Support in Launceston

Our Devon clients are constantly telling us how refreshing our proactive approach to IT support is. Our remote Launceston IT support team have invested heavily in industry leading software and support tools and have developed their internal systems and procedures to become truly proactive. Rather than waiting for a problem to occur with your IT systems, IT Champion’s unique 24hour Proactive Monitoring and Managed IT Services System mitigates problems before they occur – reducing downtime and ensuring your systems are protected.

IT Champion have provided IT Support and IT Solutions to businesses in Launceston for over 10 years. Our consultants can help you to use IT in a way that benefits your business – from increasing productivity to reducing costs. IT Champion IT Support Launceston can help your business to receive the return on investment it needs and we are so confident that our Microsoft Certified technicians can help support your company that we’re even willing to stake a 100% money back guarantee on it.

Zero Risk Guarantee for Launceston Business

With most other Launceston IT support companies, when you’re unhappy with the levels of service you receive, all you can do is complain. That’s why IT Champion do things differently. If you’re not satisfied with our remote and on-site services within 90 days of our technicians supporting your systems, we will give you 100% of your money back. How many other Launceston IT providers would be willing to offer such a powerful guarantee? That’s why IT Champion IT Support Launceston offer some of the best computer services in all of Devon.

Free Microsoft Network and Security Evaluation

Have you ever thought about how your network is performing? Ever worried that your systems may be exposed to external security risks? IT Champion’s Remote Launceston Support Team can help.

We currently offer a Free Microsoft Network and Security Evaluation for Launceston businesses, offering you a comprehensive view of your network. This assessment can uncover hidden issues which could develop into bigger problems such as downtime and save your business thousands in lost productivity and IT repair bills. Most other IT support companies in the region would charge you for this service, but IT Champion are happy to provide this remote service with no fee and no obligation.

Fast Response Times for IT Support in Launceston

We became a multi award-winning Launceston IT Support company by consistently responding to our client’s IT support requests fast and affectively. IT Champion IT Support Launceston is proud of the remote help desk that we have developed and we can boast an average technician response time of just over 20 seconds. Our Microsoft Certified engineers are ready and waiting for new support requests and unlike other Launceston IT Support companies, we always put our clients’ needs first.

3rd Party Vendor Management in Launceston

Our remote Launceston IT support team are able to become your trusted advisor for all technological aspects of your company – including third party vendor management. One of the biggest differences between IT Champion and other Launceston IT support companies is that our consultants will investigate all issues internally and make calls to third party vendors on your behalf. Not only does this drastically reduce the time it takes to resolve issues within your IT system, but it also allows you and your employees more time to focus on what really matters to your business.

Our key partnerships with companies like Sage and Quick Books provide us with quick access to their help desk and minimises the downtime you experience. Very few Launceston IT support companies hold this highly regarded status and IT Champion IT Support Launceston are the only ones to offer this service as part of your monthly managed IT support package.

Get in Touch Today

To take advantage of all that IT Champion IT Support Launceston has to offer, call us now and chat to one of our trained technicians and receive a Free Network and Security Evaluation for your business. Alternatively, use our IT Support Cost Calculator to learn more about the many ways in which IT Champion can save your business time and money.

IT Support

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Microsoft Cloud

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Our Expertise

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