A Fresh Approach to IT Support in Launceston

The IT Champion IT Support Launceston team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Launceston

We provide small and medium sized businesses in Launceston with unlimited computer support, maintenance and guidance from just a few pence per day.

That includes taking problem ownership and worry away from the business and ensuring key items such as security and disaster recovery are managed, and that our clients are fully protected.

Proactive IT Support Launceston

When IT Champion started offering IT Support in Launceston it was easy to see that the IT Support within the area being delivered were extremely reactive. This was affecting productivity and massively having an impact of on cost of IT Support. Our remote IT Support Launceston team noticed that when a company’s system failed they were calling their Launceston IT Support provider who would then send a technician to come and fix the problem. This was then followed by sending a bill for the number of hours the IT Support engineer took to sort the repair. This involves a lot downtime of crucial business systems.

IT Champion IT Support Launceston launched a new technology across Launceston and Devon. The aim was to become truly proactive and see if they could prevent problems from happening rather than waiting for issues to creep in then spending countless hours of IT Support resolving these issues and issuing a repair. The end result was that 24hour Proactive monitoring and Managed IT Services system was born, revolutionising not only Launceston IT Support but IT Support across the Devon and beyond.

As a result the team at IT Champion IT Support Launceston are regularly being praised for the innovative and proactive Launceston IT Support and Launceston IT Services they provide.

Call a technician on the remote team today to find out how they can help your business or take advantage of a Free Microsoft Network and Security Evaluation before it’s too late.

IT Champion know that selecting the right Launceston IT Support Company to look after your business network system can be challenging.

Staff at IT Champion IT Support Launceston have provided IT Support and IT Solutions to businesses for over 10 years. A consultant can help you to use IT in a way that benefits your business. From increasing productivity to reducing costs, IT Champion IT Support Launceston can help your business to receive the return on investment it needs. Our Microsoft certified experts are dedicated to support your business.

IT Support Launceston Response Times

The key to becoming a multi award winning Launceston IT Support Company is the ability to instantly respond to client IT Support requests. IT Champion IT Support Launceston is proud of the remote help desk that has been developed and this has led to an average technician response time of just over 20 seconds in 2012. Offering Launceston IT Support at top speed and top quality is down to several key components including having Microsoft Certified engineers ready and waiting for new support requests but more importantly having a company Vision and Mission which makes response speed and quality a priority in everything we do, unlike other Launceston IT Support companies.

IT Support Launceston Vendor (3rd party) Management

Another key difference in our service offering is the Launceston IT Support Team look to become your trusted consultant for all the technology in your company. We are regularly told “our IT Support provider told us we needed to call our internet provider when our internet went down” or “when our non-Microsoft software developed an issue we had to call them and that it was not an issue with our system”. To combat these concerns IT Champion IT Support Launceston provide managed remote support for every vendor supported hardware component and software package in your office.

To give an example, if your accountant realises that when running Sage data was corrupt, rather than ringing Sage yourself you would call the IT Champion IT Support Launceston team who would then investigate the problem followed by calling Sage on your behalf if this was necessary. The difference between the IT Champion Launceston IT Support team and other Launceston IT Support companies is that IT Champion would investigate the issue internally as a priority first as they already have Sage experts within the company who can often resolve issue quicker than waiting to get through to the Sage helpline then discussing the problems with them as well as detailing how your office is setup. The Vendor Management saves not only your employees time by not having them tied up on the phone to your vendor but saves you money as our Key Partnerships with companies like Sage give us access to their Gold IT Support Partners help desk, minimising the downtime you experience. Very few other Launceston IT Support companies hold this highly regarded status and IT Champion IT Support Launceston are the only ones to offer this paired with Industry leading response times all included in your monthly IT Support package.

The combination of response times, vendor management, repair rates and highly trained engineers means IT Champion IT Support Launceston will resolve your IT issues quicker than any other Launceston IT Support company, increasing your productivity and reducing your downtime and costs. To take advantage of all that IT Champion IT Support Launceston has to offer call now, chat to a technician and receive a Free Network and Security Evaluation before it’s too late.

IT Champion IT Support Launceston know choosing the right Launceston IT Support company can be hard as there are many to choose from, but, how many of them are so highly ranked in Devon? One, and it’s IT Champion Launceston. The IT Support Launceston Team are key players in the IT Support industry offering award winning Service through its tailor made IT Support contracts.

IT Support Launceston Satisfaction Guarantee

With other Launceston IT Support companies if you’re unhappy all you can do is complain. At IT Champion IT Support Launceston our team are so confident that you’ll be happy with our award winning service that if you’re not satisfied with the work we carry out within the first three months of supporting your system we will give you all your money back. How many other Launceston IT Support companies are willing to offer you such a powerful set of guarantees? Most IT Support companies in Devon won’t offer any guarantees at all. The IT Champion IT Support Launceston team offer the best managed computer services in the Industry.

Give us a call, chat to a consultant and learn all about the amazing ways in which IT Champion can save your business time and money!

IT Support

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Microsoft Cloud

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Our Expertise

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