IT Support, Launceston

Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.

Our difference

Selection of  South West organisations that trust our IT Support services

Whether you are a Launceston based business looking to find an IT partner to outsource your IT Support to or are looking to add to your existing IT Teams capacity, we can help.

We are a Devon based, 25+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to being the best Managed IT Support Provider.

Discover what we do differently:

We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.

We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future. 

Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.

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Fully managed IT support and guidance for small to medium-sized businesses based in Launceston

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

We place great effort into ensuring our front line support team are available in under a minute. Each month 89% who answer our customer satisfaction survey rate us as very easy to get help from. For any reason (within our working hours) a caller does not get through within 60 seconds, we will send them an apology.

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

Support+
from £19.50 per computer per month

Trusted by hundreds of businesses and used to support thousands of people, Support+ comes with all of the features above and much more.

Find out more

Unlimited
on-site bolt-on

from £9.50 per computer per month

Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.

Mircosoft Surface device
from £29.50 per computer per month

With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.

Unlimted 4G internet
from £32.50 per connection per month

Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.

Advanced Microsoft 365 protection
from £3.77 per user per month

Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).

Advanced device management and protection
from £8.42 per user per month

We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.

We are exceptionally proud to have won awards locally, regionally and from within our industry.

CloudTango 2021 MSP 50 logo
Exeter Living Awards 2018 logo
Exeter College apprentice and employer awards 2020

Top 50 MSP in the UK

Independent IT industry body,
2021

Winner, Exeter Living

Professional Services Category, 2018

Exeter College awards

Apprentice Employer of the year, 2020

Benefits of working with IT Champion in Launceston

Remote and onsite IT Support in Launceston

We provide small to medium-sized businesses in Launceston with security and disaster recovery from just a few pence per day.

IT Champion support Launceston businesses by taking problem ownership over their IT systems and ensuring that key items such as security and IT Support are fully managed by our expert technicians.

Proactive IT Support in Launceston

Our Devon clients are constantly telling us how refreshing our proactive approach to IT support is. Our remote Launceston IT support team have invested heavily in industry-leading software and support tools and have developed their internal systems and procedures to become truly proactive. Rather than waiting for a problem to occur with your IT systems, IT Champion’s unique 24hour Proactive Monitoring and Managed IT Services System mitigates problems before they occur – reducing downtime and ensuring your systems are protected.

IT Champion has provided IT Support and IT Solutions to businesses in Launceston for over 10 years. Our consultants can help you to use IT in a way that benefits your business – from increasing productivity to reducing costs. IT Champion IT Support Launceston can help your business to receive the return on investment it needs and we are so confident that our Microsoft Certified technicians can help support your company that we’re even willing to stake a 100% money-back guarantee on it.

Third-party vendor management in Launceston

Our remote Launceston IT support team are able to become your trusted advisor for all technological aspects of your company – including third-party vendor management. One of the biggest differences between IT Champion and other Launceston IT support companies is that our consultants will investigate all issues internally and make calls to third-party vendors on your behalf. Not only does this drastically reduce the time it takes to resolve issues within your IT system, but it also allows you and your employees more time to focus on what really matters to your business.

Our key partnerships with companies like Sage and Quick Books provide us with quick access to their help desk and minimises the downtime you experience. Very few Launceston IT support companies hold this highly regarded status and IT Champion IT Support Launceston are the only one to offer this service as part of your monthly managed IT support package.

Free Microsoft network and security evaluation

Have you ever thought about how your network is performing?
Ever worried that your systems may be exposed to external security risks?

IT Champion’s Remote Launceston Support Team can help.

We currently offer a Free Microsoft Network and Security Evaluation for Launceston businesses, offering you a comprehensive view of your network. This assessment can uncover hidden issues which could develop into bigger problems such as downtime and save your business thousands in lost productivity and IT repair bills. Most other IT support companies in the region would charge you for this service, but IT Champion are happy to provide this remote service with no fee and no obligation.

Zero Risk Guarantee for Launceston Business

With most other Launceston IT support companies, when you’re unhappy with the levels of service you receive, all you can do is complain. That’s why IT Champion do things differently. If you’re not satisfied with our remote and on-site services within 90 days of our technicians supporting your systems, we will give you 100% of your money back.

How many other Launceston IT providers would be willing to offer such a powerful guarantee?

That’s why IT Champion IT Support Launceston offer some of the best computer services in all of Devon.

Fast response times for IT support in Launceston

We became a multi-award-winning Launceston IT Support company by consistently responding to our client’s IT support requests fast and effectively. IT Champion IT Support Launceston is proud of the remote help desk that we have developed and we can boast an average technician response time of just over 20 seconds. Our Microsoft Certified engineers are ready and waiting for new support requests and unlike other Launceston IT Support companies, we always put our clients’ needs first.

Get in Touch Today

To take advantage of all that IT Champion IT Support Launceston has to offer, call us now and chat with one of our trained technicians and receive a Free Network and Security Evaluation for your business. Alternatively, use our IT Support Cost Calculator to learn more about the many ways in which IT Champion can save your business time and money.