IT Support, Plymouth

Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.

Our difference

Whether you are a Plymouth based business looking to find an IT partner to outsource your IT Support to or are looking to add to your existing IT Teams capacity, we can help.

We are an Exeter based, 25+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to being the best Managed IT Support Provider.

Discover what we do differently:

We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.

We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future. 

Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.

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Selection of Devon organisations that trust our IT Support services

Fully managed IT support and guidance for small to medium-sized businesses based in Plymouth

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

We place great effort into ensuring our front line support team are available in under a minute. Each month 89% who answer our customer satisfaction survey rate us as very easy to get help from. For any reason (within our working hours) a caller does not get through within 60 seconds, we will send them an apology.

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

Support+
from £19.50 per computer per month

Trusted by hundreds of businesses and used to support thousands of people, Support+ comes with all of the features above and much more.

Find out more

Unlimited
on-site bolt-on

from £9.50 per computer per month

Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.

Mircosoft Surface device
from £29.50 per computer per month

With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.

Unlimted 4G internet
from £32.50 per connection per month

Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.

Advanced Microsoft 365 protection
from £3.77 per user per month

Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).

Advanced device management and protection
from £8.42 per user per month

We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.

We are exceptionally proud to have won awards locally, regionally and from within our industry.

CloudTango 2021 MSP 50 logo
Exeter Living Awards 2018 logo
Exeter College apprentice and employer awards 2020

Top 50 MSP in the UK

Independent IT industry body,
2021

Winner, Exeter Living

Professional Services Category, 2018

Exeter College awards

Apprentice Employer of the year, 2020

Benefits of working with IT Champion in Plymouth

Unlimited IT Support in Plymouth

We provide small and medium-sized businesses throughout Plymouth with unlimited IT support, maintenance and guidance at an unbeatable monthly rate.
IT Champion ensure that key items such as security are fully managed and all of our Plymouth client’s computer systems are fully protected.

Tailor-made Plymouth service contracts

IT Champion IT Support Plymouth offer a complete IT support package at a fixed cost, making expenses more predictable and offering your company a more comprehensive range of services. Our Plymouth office customises their support packages to meet your business’s specific needs, so as a business owner you can rest assured that your systems will always be running smoothly. Exposure to numerous industries and technologies has not only assisted us in understanding your business challenges, but has also allowed us to identify new opportunities as well.

Project delivery by certified engineers

From simple Windows Server 2003 migrations to more complex network refresh projects and end-to-end network architecture designs, the IT Support Plymouth team have the skills and experience to help your company succeed. IT Champion engineers have years of experience and are qualified to the highest standards, enabling them to deliver a system that’s on time and within budget. The key to successful IT Project Delivery is being able to offer IT Support packages once the project is complete in order to maintain the new systems which have been installed.

IT Champion IT Support Plymouth continually deliver these packages and have had great success in helping Plymouth based companies achieve stability and growth following the completion of projects. That said, you don’t just have to take our word for it – the IT Champion IT Support Plymouth team have many client testimonials to prove that our IT support is the best in Plymouth.

Unlimited third-party vendor management

One of the biggest complaints we routinely hear is “I’m tired of having to ring different companies to sort out different problems”.

At IT Champion IT Support Plymouth, our team takes this hassle away from our clients. Our technicians go one step further than our competitors and contact vendors on your behalf. No need for you to try and figure out which company needs to be rung for which issue, our Plymouth IT Support team will become your single point of contact for all technical issues. We will manage every vendor-supported software package and hardware component on your network.

In 2013 over 35% of all support requests raised with IT Champion IT Support Plymouth required contact with other technology vendors – so we understand how much time this interaction can take. Unlike other Plymouth IT Support Companies who would charge for this extra service, it is included in the fixed monthly fee of your support contract.

Why work with IT Champion IT Support Plymouth?

Technology is a necessity in today’s economy and it has become critical to every businesses success. But not every business has the time or knowledge to maintain their IT systems themselves. That’s where we come in. The IT Champion Plymouth IT Support team will take care of all your technological needs. You don’t need to be an IT support expert; you don’t need to employ an in-house IT department. All you need is our remote Plymouth team, a trained IT Champion technician and a managed technical support package that fits your individual requirements. IT Support Plymouth will take care of the rest, so you can focus on what really matters to your business.

A large proportion of the clients who call the IT Champion Plymouth support team are looking for IT Champion to help resolve technical issues that their current IT support providers have failed to resolve or repair. Our technical support staff have a vast wealth of experience in resolving the common issues your business faces, such as data recovery, security risks, internet issues, email issues and remote working problems. These are all very common issues that we resolve and repair every day, yet you’ve probably found that other Plymouth IT support companies fail to deliver these solutions for their client’s systems.

What makes the IT Champion Plymouth IT Support team different from our competitors is our ability to identify company ‘pain points’ and provide solutions to quickly resolve and repair these issues. The Plymouth IT Support team at IT Champion are some of the most highly trained staff in the country. You’ll soon find that our remote Plymouth technicians and onsite engineers can resolve ongoing issues and improve your business productivity fast. Whether you need to build your IT network from the ground up or you simply wish to refresh your existing network, IT Champion IT Support Plymouth can help.

Contact IT Champion

Call us today to chat with one of our expert technicians and learn more about how we can improve your system, conduct repairs and manage your IT support.