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A Fresh Approach to IT Support in Plymouth

The IT Champion IT Support Plymouth team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Plymouth

Unlimited IT Support in Plymouth

We provide small and medium sized businesses throughout Plymouth with unlimited IT support, maintenance and guidance at an unbeatable monthly rate.

IT Champion ensure that key items such as security & disaster recovery are fully managed and all of our Plymouth client’s computer systems are fully protected.

Why work with IT Champion IT Support Plymouth?

Technology is a necessity in today’s economy and it has become critical to every businesses success. But not every business has the time or knowledge to maintain their IT systems themselves. That’s where we come in. The IT Champion Plymouth IT Support team will take care of all your technological needs. You don’t need to be an IT support expert; you don’t need to employ an in-house IT department. All you need is our remote Plymouth team, a trained IT Champion technician and a managed technical support package that fits your individual requirements. IT Support Plymouth will take care of the rest, so you can focus on what really matters to your business.

A large proportion of the clients who call the IT Champion Plymouth support team are looking for IT Champion to help resolve technical issues that their current IT support providers have failed to resolve or repair. Our technical support staff have a vast wealth of experience in resolving the common issues your business faces, such as data recovery, security risks, internet issues, email issues and remote working problems. These are all very common issues which we resolve and repair every day, yet you’ve probably found that other Plymouth IT support companies fail to deliver these solutions for their client’s systems.

What makes the IT Champion Plymouth IT Support team different from our competitors is our ability to identify company ‘pain points’ and provide solutions to quickly resolve and repair these issues. The Plymouth IT Support team at IT Champion are some of the most highly trained staff in the country. You’ll soon find that our remote Plymouth technicians and onsite engineers can resolve on-going issues and improve your business productivity fast. Whether you need to build your IT network from the ground up or you simply wish to refresh your existing network, IT Champion IT Support Plymouth can help.

Tailor-Made Plymouth Service Contracts

IT Champion IT Support Plymouth offer a complete IT support package at a fixed cost, making expenses more predictable and offering your company a more comprehensive range of services. Our Plymouth office customise their support packages to meet your business’s specific needs, so as a business owner you can rest assured that your systems will always be running smoothly. Exposure to numerous industries and technologies has not only assisted us in understanding your business challenges, but it has also allowed us to identify new opportunities as well.

Project Delivery by Certified Engineers

From simple Windows Server 2003 migrations to more complex network refresh projects and end-to-end network architecture designs, the IT Support Plymouth team have the skills and experience to help your company succeed. IT Champion engineers have years of experience and are qualified to the highest standards, enabling them to deliver a system that’s on time and within budget. The key to successful IT Project Delivery is being able to offer IT Support packages once the project is complete in order to maintain the new systems which have been installed. IT Champion IT Support Plymouth continually deliver these packages and have had great success in helping Plymouth based companies achieve stability and growth following the completion of projects. That said, you don’t just have to take our word for it – the IT Champion IT Support Plymouth team have many client testimonials to prove that our IT support is the best in Plymouth!

Unlimited Third-Party Vendor Management

One of the biggest complaints we routinely hear is “I’m tired of having to ring different companies to sort out different problems”. At IT Champion IT Support Plymouth, our team takes this hassle away from our clients. Our technicians go one step further than our competitors and contact vendors on your behalf. No need for you to try and figure out which company needs to be rung for which issue, our Plymouth IT Support team will become your single point of contact for all technical issues. We will manage every vendor supported software package and hardware component on your network.
In 2013 over 35% of all support requests raised with IT Champion IT Support Plymouth required contact with other technology vendors – so we understand how much time this interaction can take. Unlike other Plymouth IT Support Companies who would charge for this extra service, it is included in the fixed monthly fee of your support contract.

Contact IT Champion

Call us today to chat with one of our expert technicians and learn more about how we can improve your system, conduct repairs and manage your IT support.

IT Support

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Microsoft Cloud

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Our Expertise

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