IT Support, Torquay

Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.

Our difference

Looking to find a Torquay based IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity, we can help.

We are an Exeter based, 25+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to being the best Managed IT Support Provider.

Discover what we do differently:

We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.

We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future. 

Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.

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Selection of organisations that trust our IT Support services

Fully managed IT support and guidance for small to medium-sized businesses based in Torquay

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are
talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

We place great effort into ensuring our front line support team are available in under a minute. Each month 89% who answer our customer satisfaction survey rate us as very easy to get help from. For any reason (within our working hours) a caller does not get through within 60 seconds, we will send them an apology.

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

Benefits of working with IT Champion in Torquay

IT support in Torquay

IT Champion provides small to medium organisations based in Torquay with unlimited computer support, guidance and maintenance.

Our certified technicians are on hand 24/7 to deliver award-winning IT support which provides security and assurance, ensuring that key items such as cyber security and disaster recovery are managed correctly.

Pick the right IT support partner for your organisation – we offer a proactive approach to IT support, with industry-leading engineers and a zero-risk guarantee.

Torquay support requests

We recognise that all of our clients have specific needs and IT requirements. We offer multiple ways for Torquay businesses to request our IT support.

We have a dedicated telephone number so you can talk with a Microsoft Certified IT Support engineer or technician instantly. There’s no call waiting or telephone answering machines; you go straight through to a consultant on our Torquay team. Whenever you need a repair carried out, one of our technicians will be on hand to assist.

The IT Champion Client Portal and Ticket System means you can view account information, download monitoring reports or check on the progress of an ongoing project. The portal is simple to use and helps resolve technical issues fast.

Customer-focused IT support

IT Champion strive to be the most customer-focused company in the South West.

We recognise that working toward the same aims as our clients is vital to delivering the best possible results – we make it as easy as possible to connect to one of our certified IT technicians.

Every minute that IT systems are down your company is losing money – through a loss of productivity, IT support, hardware or data recovery costs. That’s why IT Champion’s Torquay support team make it their top priority to ensure that problems such as downtime do not occur on our watch. Our advanced remote 24hr proactive network monitoring can mitigate potential risks, carry out repairs and resolve critical technical support issues before they are a problem. This system is unique to IT Champion’s Torquay IT support team, which other Torquay IT providers do not offer.

Email management for smart businesses

Emails are undoubtedly an essential part of communication for modern businesses.

Emails have become a breeding ground for fraud, unsolicited advertisements and malicious network attacks. Our remote Torquay support team understand the devastating effects that opening these malicious emails can have on your IT systems. We offer IT Champion Email Management, a complete system solution that protects your organisation against email attacks or data issues.

We also offer Anti-Spam and Antivirus protection as part of our managed IT support packages. Automatic updates will provide you with 24/7 Anti-Spam accuracy and reporting, as well as a complete email continuity solution. If your mail server goes offline due to an internet outage, our Email Management systems will store them in a secure data centre, meaning you’ll never lose an email again.

Unbeatable IT support in Torquay

Our combination of fast response times, email management and highly trained engineers make us Torquay’s leading IT Support company.

When you opt to work with us, we’ll increase your business productivity by reducing your downtime and the associated IT costs. Call an IT Champion consultant today and ask for a FREE Network and Security Evaluation.

Support+
from £19.50 per computer per month

Trusted by hundreds of businesses and used to support thousands of people, Support+ comes with all of the features above and much more.

Find out more

Unlimited
on-site bolt-on

from £9.50 per computer per month

Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.

Mircosoft Surface device
from £29.50 per computer per month

With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.

Unlimted 4G internet
from £32.50 per connection per month

Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.

Advanced Microsoft 365 protection
from £3.77 per user per month

Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).

Advanced device management and protection
from £8.42 per user per month

We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.

We know it’s all about trust

Zero-risk guarantee

We are the region’s only managed IT support provider to offer a zero-risk guarantee.

We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.

We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.

60 second challenge

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Award-winning

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

Our fresh approach

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.