A Fresh Approach to IT Support in Torquay

The IT Champion IT Support Torquay team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Torquay

We provide small and medium sized businesses in Torquay with unlimited computer support, maintenance and guidance from just a few pence per day.

That includes taking problem ownership and worry away from the business and ensuring key items such as security and disaster recovery are managed, not overlooked and that our clients are fully protected.

Proactive IT Support Torquay

We understand that choosing the right IT Support partner can be challenging for your Torquay based business. In addition to the client testimonials, industry leading service levels, great fixed price support packages IT Champion IT Support Torquay offer our ZERO RISK IT Support Guarantee. We know that no other Torquay IT Support Company offers guarantees on their services and system like we do. You’ll speak to a dedicated Microsoft Certified Engineer or consultant and have an extensive background in working with different business systems ensuring that there is no issue we can’t quickly and effectively handle.

Should you choose to take out our predictable cost Managed IT Services packages and you do not see satisfactory results within the first 90 days we will refund your money! Our Torquay IT Support team also guarantee that should we fail to fix and repair your problem fast enough or if we fail to match our guaranteed response times, we will fix the issue at our cost. With IT Champion IT Support Torquay you will never pay for a remote or on site service that you do not get!

Many Torquay IT Support Companies either have inadequate or no insurance cover at all. IT Champion IT Support Torquay provides its clients with the security of a £1m professional indemnity insurance policy taken out by us on your behalf. No one wants to take unnecessary risks with their business, so rest assured that in the unlikely event that something goes wrong, your systems are fully covered in the hands of IT Champion IT Support Torquay.

Since its introduction into the area our Torquay IT Support team continuously strive to be the best in the industry. With its Proactive approach, rather than waiting for an issue to arise, IT Champion use their network monitoring tools to find potential issues and remedy and repair them before you even know they existed! IT Champion IT Support Torquay also boast response times over 100 times less than the industry average, at just over 1 minute in 2013 our clients support request were seen to faster than most DEVON Support Companies!

IT Support Torquay IT Champion Check

Have you ever thought about how your network is really performing? Ever worried if you’re exposed to external security system risks? IT Champion IT Support Torquay can help. We currently offer a Free Microsoft Network and Security evaluation offering you a comprehensive view of your network. A trained consultant can uncover hidden issues which can develop into big problems leading to downtime. This could cost your business thousands in lost productivity and IT Repair bills. Many Torquay IT Support Companies charge for this service but at IT Champion IT Support Torquay we offer this service with No Fee and No Obligation.

IT Support Torquay Service Contracts

IT Champion IT Support Torquay offers a complete managed IT support package at a fixed cost, making expenses more predictable. Our IT Support Torquay office team customise their support packages to meet Torquay companies managed IT Support specific needs. These tailor made packages provide IT Support and Managed IT Services your business needs. As a business owner you can rest assured that with one of our packages your systems will run smoothly by speaking to a trained IT Champion consultant.

As well as offering a critical blend of IT Services the IT Support Torquay office has the necessary depth and breadth of experience with current and emerging next generation technologies to help your business successfully implement your IT projects and IT Solutions. Exposure to numerous industries and technologies not only assist us in understanding your business challenges but allows us to identify new opportunities. With a focus on creating client value and building long term trusted relationships within the Torquay area, the IT Champion IT Support Torquay team have been the number one Torquay IT Support company choice for implementing hundreds of IT projects over the past several years.

IT Support Torquay IT Support Response times

Technology is a necessity in today’s economy; it has become critical to every businesses success. Not every business has the time, knowledge or inclination to maintain their IT systems themselves. Great News! The IT Champion IT Support Torquay team will take care of all your remote or on site IT Support system needs. You don’t need to be an IT Support expert; you don’t need an in-house IT department. All you need is the IT Support Torquay team and a Technical support package that fits your individual requirements, and then IT Support Torquay will take care of the rest.

IT Support Torquay Vendor (3rd party Software) Management

One of the biggest complaints we hear is “I’m tired of having to ring different companies to sort out different problems.” At IT Champion IT Support Torquay our team is taking away that hassle from our clients. An IT Champion technician will go one step further than our competitors and step in for you. No need for you to try and figure out which company needs to be rung for which issue, our Torquay IT Support team will become your single point of contact for all issues. We will manage every vendor supported software package and hardware component on your network. Any issue and IT Champion IT Support Torquay we can liaise with your vendors on your behalf, leaving you time to focus on running your business. In 2013 over 35% of all support requests raised with IT Champion IT Support Torquay required contact with other technology vendors. Unlike other Torquay IT Support Companies who would charge for this extra service, it is included in the fixed monthly fee of your support contract.

IT Support Torquay Fully Managed Backup

Data loss can severely damage a business or even close it. To discover business critical data gone with no method of retrieval is one of the biggest concerns facing businesses of every size. With 21% of businesses experiencing data loss due to events beyond their control, a business’s backup solution is an essential part of their IT Systems. IT Champion IT Support Torquay offers the IT Champion Managed Backup solution. Our Managed Backup solution combines the best of on premise and cloud technology to your company with a fully automated, fully encrypted backup solution, can give you as a business owner the peace of mind that your business data is safe. The Torquay IT Support team at IT Champion have highly trained data professional dedicated to ensuring your data is safe from any threats. By letting a IT Champion IT Support Torquay technician handle your backups you’ll be gaining extra security with your data having 30-100 version backed up offsite helping protect against the issues which follow equipment theft and any malicious acts by disgruntled employees. The Fully Managed Backup solution is comprised of two elements. Being fully automated and monitored by the Torquay IT Support team and data being stored offsite without being physically moved are among the reasons why IT Champion IT Support Torquay offer one of the most secure and reliable backup solutions in the UK.

IT Support Torquay offers Quicker Responses to Client Demands

When reviewing the IT Support Torquay team’s response to client demands you uncover another extreme difference from our competitors.

Trying to work out the best technology for your company can be confusing, time consuming and costly. IT Champion IT Support Torquay will act as your IT Support department providing you with a full “in-house” service. From hardware and software repair to data centre hosting, our Torquay IT Support team can step in and take responsibility for making it all work together seamlessly. IT Champion IT Support Torquay provides remote and on site IT solutions and IT Support for all your company’s needs, allowing you to focus your efforts on your business.

Give us a call any time to talk with a technician about how we can save you time and money.

IT Support

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Microsoft Cloud

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Our Expertise

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