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A Fresh Approach to IT Support in Torquay

The IT Champion IT Support Torquay team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Torquay

Remote IT Support in Torquay

Whether you’re a small or medium sized business based in Torquay, IT Champion can provide you with unlimited computer support, guidance & maintenance.

Our certified technicians will be on hand 24/7 to deliver winning support for your IT systems; providing security and assurance for your business and ensuring that key items such as disaster recovery are fully managed.

With so many competing IT support companies to choose from within the Torquay area, it can be difficult to know which company is right for your business. But how many other IT support companies can offer you a proactive approach to IT support, industry leading engineers and a zero-risk guarantee?

Our Torquay Business Zero Risk Guarantee

Our Torquay IT support team offer the best remote repair and on-site managed computer services in Devon. Want to know how we know? We offer all of our customers a zero-risk guarantee. That’s right, we’re so confident that you’ll be happy with our service that if you’re not totally satisfied with the work carried out by our expert technicians within the first 90 days, we will give you all your money back. How many other IT support companies will offer such a strong guarantee?

Torquay Support Requests

We recognise that all of our clients have unique needs and IT requirements. That’s why we offer multiple ways for Torquay businesses to request our IT support.

Firstly, we have a dedicated telephone number which will connect your business to a Microsoft Certified IT Support Engineer or Technician instantly. There’s no call waiting or telephone answering machines; you go straight through to a consultant on our Torquay team. Whenever you need a repair carried out, one of our technicians will be on hand to assist.

Secondly, you can use the IT Champion Client Portal and Ticket System. Through the client portal, businesses can view account information, download monitoring reports or simply check on the progress of an on-going project. The portal is incredibly simple to use and has been proven to resolve technical issues fast.

Customer Focused IT Support

IT Champion strive to be the most customer focused company in the South West. We recognise that working toward the same aims as our clients is vital to delivering the best possible results and therefore we make it as easy as possible to connect to one of our certified IT technicians.

Every minute that your systems are down your company is losing money – whether that be through a loss of productivity, IT Support costs, hardware or data recovery costs. That’s why IT Champion’s Torquay support team make it their top priority to ensure that problems such as downtime do not occur on our watch. Our advanced Remote 24hr Proactive Network Monitoring is able to mitigate all potential risks, carry out repairs and resolve critical technical support issues before they become a major problem. This system is unique to IT Champion’s Torquay IT Support Team and is something other Torquay IT providers do not offer.

Email Management for Smart Businesses

Emails are undoubtedly an essential part of communication for modern businesses. Yet in recent years’ emails have become a breeding ground for fraud, unsolicited advertisements and malicious network attacks. Our remote Torquay support team understand the devastating effects that opening these malicious emails can have on your company systems. That’s why we offer IT Champion Email Management. This complete system solution will protect your business against any email security or data issues.

We also offer Anti-Spam and Antivirus protection as part of our managed IT support packages. Automatic updates will provide you with 24/7 Anti-Spam accuracy and reporting, as well as a complete email continuity solution. If your mail server goes offline due to an internet outage, our Email Management systems will store them in a secure data centre, meaning you’ll never lose an email again.

Unbeatable IT Support in Torquay

Our combination of fast response times, email management and highly trained engineers make us Torquay’s leading IT Support company. When you opt to work with us, we’ll increase your business productivity by reducing your downtime and the associated IT costs. Why not call an IT Champion consultant today and receive a Free Network and Security Evaluation?

IT Support

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Microsoft Cloud

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Our Expertise

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