Managed IT Support for charities and non-profit organisations

We support local, and national charities and not-for-profit organisations with expert IT support, cyber security, cloud migration and backup, IT infrastructure and adoption of modern workplace solutions.

Cyber security and accreditation

We can help your organisation improve, monitor and establish a good security foundation to protect your data and reduce your risk of fraud, breaches, leaks and hacks.

Microsoft Licensing

Maximise the value built-in to your Microsoft licences, as a certified partner we have the knowledge and expertise of the technology charities need.

Five star helpdesk support

Our remote IT helpdesk teams answer your call in under 60 secs and fix many everyday issues quickly.

IT Champion are committed to raising the standard of IT support and adoption of modern technology within registered charities and Voluntary, Community, and Social Enterprise (VCSE) organisations.

The adoption of the right technology can address key challenges charitable organisations are facing in today’s economic climate and help elevate some of the demands placed on finances. Cyber security can reduce fraud and increase compliance with data regulations and governance, while automation and AI can increase operational efficiency. Finally, adopting cloud-based IT services can reduce unnecessary IT costs and optimise systems.

Selection of charities who trust us to be part of their IT team

What are the top IT challenges for charities and not-for-profit organisations?

Research conducted by the Charity Commission, The Charity Finance Group and the Small Charities Data organisation clearly highlights the technology challenges small to large charitable organisations face when meeting financial, strategic and operational goals.

The top IT challenges to Charities include;

Lack of in-house digital skills

Financially charitable organisations focus on delivering client services, meaning that IT skills and capabilities can fall behind, leading to limited investment in IT infrastructure, outdated systems, and limited capacity to update. In-house IT skills stretch to meet daily issues and are not free to research and implement imperative IT improvements and changes. We offer free demonstrations to show you the merits of technology, cyber security, and best practices.

Reducing and eliminating unnecessary IT costs

Outdated technology, no clear picture of the assets you hold, or if they are regularly receiving software updates, plus knowing you are purchasing the right devices and IT services at a fair price. When you partner with us for your managed IT support we have the expertise to ensure all your devices, systems and networks are up-to-date, secure and can be remotely managed to meet data governance and compliance regulations. We help you reduce costs and optimise the value of your IT ecosystem.

Meeting GDPR and data regulations

The Charity Finance Group states that one of the topics the charity sector should focus on is ‘governance, legal and compliance – All too often, poor governance is behind failure within the charity sector.’ And with charities losing over £2bn a year through fraud, despite active measures to combat fraud can reduce losses by 40%. (Cyber Threat Report: UK Charity Sector, NCSC)

We have a suite of cyber security services that enhance organisations’ security capabilities to address these issues, improve their resilience and meet governance requirements for GDPR and data protection.

Making automation work

It can be difficult to identify digital resources that can help people do their jobs, or how to embed the right digital tools and improve digital skills. Research highlights the growing need to ‘address paper-based cultures and when charities have invested in moving onto the cloud ensuring their teams know how to best use the system.’ We have the knowledge and expertise to support organisations using cloud infrastructure to the benefit of their organisation while automating heavy-admin tasks that increase operational efficiency.

Man sitting infront of a computer with a call headset on.

A fresh approach to IT support and expertise

Fully managed IT support and guidance for small to medium-sized charities and not-for-profit organisations.

We offer dedicated, award-winning, easy-to-access, simple-to-understand, home of the ‘zero-risk guarantee’, managed IT support services.

Five-star customer reviews

Our customers rate our helpdesk team five stars for help and advice, saying they find them highly professional.

Trusted technology partner

Hundreds of organisations trust and value our service as their managed services partner. We hold partnerships with leading technologies from office applications and devices, cloud backup and storage to IT infrastructure and networks.

A selection of our technology partners

“Our incumbent IT support partner was not very proactive and support requests were taking time to be resolved with poor updates. I found out about IT Champion via a recommendation and found their prospectus materials spot on – the most organised IT company I have had the pleasure of working with. I liked how the Cyber Security Discovery session made sure we were on the same page. Every team member has been supportive, approachable, and knowledgeable. I cannot fault any parts of the service… The team are very friendly, knowledgeable, and helpful. IT Champion has created something special, and we are glad to be on board.”

Anna Osborne – Commercial and Finance Director

Lendology CIC

IT services for charities and non-profit organisations

Discover, reliable, resilient industry-leading support that adapts to your organisational needs and goals.

Microsoft licensing and optimisation

We will help you unlock all the benefits within your Microsoft licences, and support you in taking advantage of the free licences on offer for charities and not-for-profit organisations. As a Microsoft Modern Work Partner, we have the skills, experience and knowledge to support you in maximising your use of Microsoft applications and technology.

Cyber security

Our fully-managed cyber-security solutions are backed by some of the best people in the industry. We provide advanced 24/7 protection to many organisations, ensuring the safety of their data and users by automatically detecting and countering the latest threats.

Cyber Essentials application support

Our experts will guide you through the questions and ensure you are fully prepared and confident with your answers when completing your application for Cyber Essentials.

We are always happy to jump on a call

We are in the business of making sure your IT solutions are fit for purpose, able to adapt to changing needs, and capable to meet the future demands of your organisation. With a wealth of knowledge and experience behind us as a trusted managed IT partner why not reach out to see how we can help?

We know it’s all about trust

Zero-risk guarantee

We are the region’s only managed IT support provider to offer a zero-risk guarantee.

We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.

We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.

60 second challenge

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Award-winning

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

Our fresh approach

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.