it champion guy large image

IT Support Services

For today’s businesses, fast access to effective IT support services has become business critical. Growing reliance on IT, limitations with in-house resources and the opportunity for significant cost savings are leading many businesses to look externally for IT support and expertise through outsourcing.

When you have outsourced IT functions, you are entitled to expect the best service possible. That’s what you pay for. Unfortunately, it doesn’t always work out that way and the perceived difficulty of changing suppliers prompts many businesses to put up with ill-fitting IT support services. When this occurs, frustration, distrust, stifled productivity and wasted investment are common results.

Cue IT Support options from IT Champion.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

Find out more

Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

Find out more


Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

Find out more

Managed Service key features

From £17.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Retained technical services key features

From £650*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £95*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to an experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

10 Benefits of Using Managed IT Services

1. Predictable monthly costs

With managed services, you pay an all-inclusive price which includes unlimited help and advice, support, proactive management and dedicated account strategy. In our case, we calculate the price based on the amount of equipment you have and can easily scale up or down to suit the needs of the business. This give you access to a team of technology experts for a set monthly fee-for-service, regardless of how many issues arise.
We regularly see cost savings close to 75% when companies compare the costs of internal resources to a fully managed service from it champion. Equally, retained technical services and break fix can be difficult to budget for and generally only provide reactive, fault resolution.

2. Proactive not Reactive

Traditionally, IT Support companies are extremely REACTIVE – you call them when something is broken. The IT Support Company will troubleshoot the problem and send you a bill afterwards for the time spent resolving the issue. By the time you are aware of a problem, it’s already too late. Data is lost, downtime is incurred, productivity is reduced, etc. A key point is that traditionally Break Fix IT Support Companies will make more money the more problems you have and the longer they take to resolve.

Unlike the old Break Fix IT Support model, IT Champion does absolutely everything possible to ensure your network remains stable.
When you encounter any issues we both lose money. In the event of downtime, you lose productivity, while we lose our precious resources.

As you receive UNLIMITED support for a fixed monthly fee the more problems you have the less money we make. As a result, we are incentivised to work PROACTIVELY and invest in tools which ensure that your network remains 100 percent stable with no costly downtime. Our advanced network monitoring solution will provide us with a real time analysis of your systems 24 hours a day, 7 days a week. It will also alert us and often automatically resolve potential issues before they affect your employees.

3. Strategy & vision

Managed it service providers should deliver ongoing and regularly scheduled strategic advice to align business objectives with appropriate technology initiatives.

IT Champion provides comprehensive monthly reporting, including insight into technology service delivery, and complete details on all services requests. We also schedule regular strategic meetings to ensure that service levels are on track as well as to discuss progress on key initiatives and recommendations.

4. Expertise

With managed services, you gain access to staff with specialist skills. Sometimes you will only need this skill once, so save the expense of training your staff for skills they will never use. As many managed service providers help businesses of all shapes and sizes and from many different industries, your chosen managed service provider will be able help you identify tried and tested solutions to resolve any business pain points or to implement businesses enhancements.

Choosing a managed service provider with the right level of expertise and exposure to solutions that are relevant to your business is essential.

IT Champion specialise in delivering expertise specifically focused on small to medium sized businesses with enterprise experience of supporting organisations with 1,000s of users.

5. Enhanced service levels

Managed service providers make it their business to provide fast, efficient and reliable support. Unlike other types of support, such as retained technical services or break fix support, both the client and the provider should be equally focused on a fast, efficient first fix solution.
With IT Champion’s industry beating service levels and the region’s only 90 day zero risk guarantee, you can be sure that you are choosing a partner which is resolutely focused on proving lightning fast IT support.

6. Continuous improvement

Managed service companies possess an inbuilt passion for continuous improvement with much of their internal focus on driving down fix times, improving efficiency and using the latest technology to give them a competitive edge.

At IT Champion, we act as a fully outsourced it team and assume the role of a key partner to your businesses. We are always exploring new technology and how it applies to the businesses we partner with, continuously enhancing our offerings and driving the value our clients enjoy by partnering with us.

7. Increase efficiency and competitiveness

Organisations that manage their IT in-house generally experience much higher research, development, and implementation times and increased costs when implementing or upgrading technology. This is perfectly normal and to be expected; we all get better and faster at doing things the more practice we get.
Outsourcing your IT requirements to a managed service provider will help you stay focused on your core business functions and reduce the time and attention you have to spend making complex IT decisions.

With IT Champion, you can be sure that we are fully trained, accredited and have fully tested any solution we recommend to you. Whilst we still get lots of faults we have not seen before to fix, the background knowledge and underling skills our team has, reduces fix times to an absolute minimum.

8. Disaster recovery and business continuity

Email, data and business applications are the life blood of all businesses. In many cases, managed service providers will assume responsibility for designing, implementing and regularly checking a business’s disaster recovery plan.
Backups need to be regularly checked and tested and a clear plan should be in place for any businesses that outlines how to handle data loss or a disaster with the time scales and likely business impact this will have clearly known.

With cloud services like Microsoft Azure meaning that businesses can be back up and running from a new location in under 30 minutes, there is no longer a need to manage down time in terms of days.

At IT Champion, we work with our partners to review their existing disaster recovery plan, identify both the process and time scales required to remedy any possible data loss, and test the management of a disaster recovery scenario.

9. Future proof your business

Like all business investments, your it investment carries a certain amount of risk. A managed service provider will assume and manage much of this risk for you.
With increased compliance and security requirements being imposed by pci compliance regulations, data protection through new regulation such as general data protection regulation (gdpr), having a trusted partner on hand to guide your business through these areas who have a rested interest in your compliance is essential.

10. Dashboards and historical data

Most managed service providers make historical data available to clients through a client portal, enabling you to see service tickets, when and how they were resolved, and performance information in real time. In our case, we can customise these reports to match your requirements, providing granular data at your request.

Managed IT Support

Find out more

Zero Risk Guarantee

Find out more