1. Predictable monthly costs
With managed services, you pay an all-inclusive price which includes unlimited help and advice, support, proactive management and dedicated account strategy. In our case, we calculate the price based on the amount of equipment you have and can easily scale up or down to suit the needs of the business. This give you access to a team of technology experts for a set monthly fee-for-service, regardless of how many issues arise.
We regularly see cost savings close to 75% when companies compare the costs of internal resources to a fully managed service from it champion. Equally, retained technical services and break fix can be difficult to budget for and generally only provide reactive, fault resolution.
2. Proactive not Reactive
Traditionally, IT Support companies are extremely REACTIVE – you call them when something is broken. The IT Support Company will troubleshoot the problem and send you a bill afterwards for the time spent resolving the issue. By the time you are aware of a problem, it’s already too late. Data is lost, downtime is incurred, productivity is reduced, etc. A key point is that traditionally Break Fix IT Support Companies will make more money the more problems you have and the longer they take to resolve.
Unlike the old Break Fix IT Support model, IT Champion does absolutely everything possible to ensure your network remains stable.
When you encounter any issues we both lose money. In the event of downtime, you lose productivity, while we lose our precious resources.
As you receive UNLIMITED support for a fixed monthly fee the more problems you have the less money we make. As a result, we are incentivised to work PROACTIVELY and invest in tools which ensure that your network remains 100 percent stable with no costly downtime. Our advanced network monitoring solution will provide us with a real time analysis of your systems 24 hours a day, 7 days a week. It will also alert us and often automatically resolve potential issues before they affect your employees.
3. Strategy & vision
Managed it service providers should deliver ongoing and regularly scheduled strategic advice to align business objectives with appropriate technology initiatives.
IT Champion provides comprehensive monthly reporting, including insight into technology service delivery, and complete details on all services requests. We also schedule regular strategic meetings to ensure that service levels are on track as well as to discuss progress on key initiatives and recommendations.
With managed services, you gain access to staff with specialist skills. Sometimes you will only need this skill once, so save the expense of training your staff for skills they will never use. As many managed service providers help businesses of all shapes and sizes and from many different industries, your chosen managed service provider will be able help you identify tried and tested solutions to resolve any business pain points or to implement businesses enhancements.
Choosing a managed service provider with the right level of expertise and exposure to solutions that are relevant to your business is essential.
IT Champion specialise in delivering expertise specifically focused on small to medium sized businesses with enterprise experience of supporting organisations with 1,000s of users.
5. Enhanced service levels
Managed service providers make it their business to provide fast, efficient and reliable support. Unlike other types of support, such as retained technical services or break fix support, both the client and the provider should be equally focused on a fast, efficient first fix solution.
With IT Champion’s industry beating service levels and the region’s only 90 day zero risk guarantee, you can be sure that you are choosing a partner which is resolutely focused on proving lightning fast IT support.
6. Continuous improvement
Managed service companies possess an inbuilt passion for continuous improvement with much of their internal focus on driving down fix times, improving efficiency and using the latest technology to give them a competitive edge.
At IT Champion, we act as a fully outsourced it team and assume the role of a key partner to your businesses. We are always exploring new technology and how it applies to the businesses we partner with, continuously enhancing our offerings and driving the value our clients enjoy by partnering with us.
7. Increase efficiency and competitiveness
Organisations that manage their IT in-house generally experience much higher research, development, and implementation times and increased costs when implementing or upgrading technology. This is perfectly normal and to be expected; we all get better and faster at doing things the more practice we get.
Outsourcing your IT requirements to a managed service provider will help you stay focused on your core business functions and reduce the time and attention you have to spend making complex IT decisions.
With IT Champion, you can be sure that we are fully trained, accredited and have fully tested any solution we recommend to you. Whilst we still get lots of faults we have not seen before to fix, the background knowledge and underling skills our team has, reduces fix times to an absolute minimum.
8. Disaster recovery and business continuity
Email, data and business applications are the life blood of all businesses. In many cases, managed service providers will assume responsibility for designing, implementing and regularly checking a business’s disaster recovery plan.
Backups need to be regularly checked and tested and a clear plan should be in place for any businesses that outlines how to handle data loss or a disaster with the time scales and likely business impact this will have clearly known.
With cloud services like Microsoft Azure meaning that businesses can be back up and running from a new location in under 30 minutes, there is no longer a need to manage down time in terms of days.
At IT Champion, we work with our partners to review their existing disaster recovery plan, identify both the process and time scales required to remedy any possible data loss, and test the management of a disaster recovery scenario.
9. Future proof your business
Like all business investments, your it investment carries a certain amount of risk. A managed service provider will assume and manage much of this risk for you.
With increased compliance and security requirements being imposed by pci compliance regulations, data protection through new regulation such as general data protection regulation (gdpr), having a trusted partner on hand to guide your business through these areas who have a rested interest in your compliance is essential.
10. Dashboards and historical data
Most managed service providers make historical data available to clients through a client portal, enabling you to see service tickets, when and how they were resolved, and performance information in real time. In our case, we can customise these reports to match your requirements, providing granular data at your request.