Sales Support Administrator

IT Champion is an independent IT support and solutions provider with clients located across the South West. Established since 2009, with a strong team ethos, we provide IT Support to businesses of all types ranging from a handful of employees to 1000’s of employees.

We are looking for a Sales Support Administrator to join our growing team. The successful candidate will play a vital role including carrying out administrative tasks and facilitating the smooth running of the busy sales department. The ideal candidate would be able to communicate with people on all levels, and work efficiently while maintaining a high attention to detail.

SKILLS REQUIRED

  • Strong attention to detail
  • Excellent communication skills
  • Ability to converse on the phone and in front of people
  • Good organisational skills
  • Ability to demonstrate and practice common sense
  • Shows initiative and forward thinking

Ideally you will have previous experience in sales or customer service and you will be able to apply this knowledge to the IT industry.

THE REWARDS

This position has a competitive salary in-line with the national average. You will also receive full training and support from our experienced business development team to increase your skills, as well as training that will include gaining an understanding of our business model.

WANT TO KNOW MORE?

Does this role sounds like it’s for you? Then send us your CV and we will get back to you.

Send CV


2nd Line – IT Support Engineer

We have an exciting opportunity to recruit a 2nd Line IT Support Engineer. Due to the nature of this role all applicants must be over 21 years of age (due to insurance requirements) and hold a full valid driving licence.

This position is part of a close-knit IT managed services team. You will be responsible for 2nd line technical support and consultancy for a variety of businesses, encompassing the design, deployment and support of new cloud-based products and services, through to general client-server management and network administration.

Acting as an escalation point for the 1st line engineers’ the 2nd line team are great trouble-shooters who work to strict SLA’s by prioritising their workload and using their excellent customer service and IT skills to maintain a high level of customer satisfaction.

In this role you will be able to progress your career to 3rd line over time. Professional IT training will also be made available.

Key Responsibilities:

– Complete comprehensive system administration and maintenance tasks onsite at client premises.

– Plan and deliver IT solutions projects for clients.

– Complete in-depth incident/ problem analysis and resolution.

– Escalate incidents when necessary to the 3rd line support team.

– Configuration of network printers, terminals and other devices.

– Effective use of backup and restore solutions.

Required skills and/or experience

* A minimum of 5 years IT Support experience

* Excellent 1st-2nd Line Support Skills

* General network & server administration /troubleshooting

* Windows server, VMware/ Hyper-V, Exchange, AD, GP, DHCP, DNS

* Cloud hosted solutions (Office 365/ Azure). Service and support

* Previous experience of a service and support orientated environment.

Desirable skills and/or experience

* Microsoft Certifications (MCITP, MCSA/ MCSE/ MCP)

* Full lifecycle project experience (i.e. migrations / upgrades / service packs)

* Virtualisation technology

* SharePoint knowledge

* Have a good understanding of various hardware components, for example, Servers, Storage Area Networks and Network Attached Storage.

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3rd Line – IT Support Engineer

We have an exciting opportunity to recruit a 3rd Line IT Support Engineer. Due to the nature of this role all applicants must be over 21 years of age (due to insurance requirements) and hold a full valid driving licence.

This position is part of a close-knit IT managed services team. You will be responsible for 3rd line technical support and consultancy for a variety of businesses, encompassing the design, deployment and support of new cloud-based products and services, through to general client-server management and network administration.

Acting as an escalation point for the 1st and 2nd line engineers’ the 3rd line team are great trouble-shooters who work to strict SLA’s by prioritising their workload and using their excellent customer service and IT skills to maintain a high level of customer satisfaction.

In this role you will be able to progress your career to potentially manage the service desk and 1st/2nd line support team. Professional IT training will also be made available.

Key Technologies:

Windows Server, Active Directory, Exchange Server, Citrix, VMWare, HyperV, Azure Cloud, Office 365

Key Responsibilities:

– Complete comprehensive system administration and maintenance tasks onsite at client premises.

– Plan and deliver IT solutions projects for clients.

– Complete in-depth incident/ problem analysis and resolution.

– Escalate incidents when necessary to the 4th line technical consultants team.

– Lead role in maintaining, upgrading and developing server, storage and data centre infrastructure on premises and in the cloud (Microsoft Azure).

– Diagnosis and fault resolution of server and storage infrastructure, primarily including Windows Server, DAS, SAN, data centre infrastructure and virtualisation platforms.

– Evaluation of new products, upgrades and patches.

– Provide input into our customers technical architecture and technology roadmaps.

– Effective use of backup and restore solutions.

Required skills and/or experience

* A minimum of 5 years IT Support experience

* Excellent 3rd Line Project Management, Deployment and Support Skills.

* Qualified to degree standard or equivalent

* Previous experience of a service and support orientated environment.

* Demonstrable expertise in several of the following subjects and technologies:

– Full lifecycle project experience (i.e. migrations / upgrades / service packs).

– General network and server administration/troubleshooting.

– ITIL Service Management Framework

– Windows server and AD, GP, DHCP, DNS

– Exchange server

– Cloud hosted solutions (Office 365/ Azure). Service and support

– Cloud Service Support

– Virtualisation technology (Hyper-V/VMware)

– PowerShell Scripting

– Windows Desktop Support and Deployment

– Citrix (XenDesktop, Xenapp)

Desirable skills and/or experience

* Microsoft certifications (MCITP, MCSA/ MCSE/ MCP).

* Varied experience working as a Systems Engineer (ideally with cloud infrastructure – Microsoft Azure).

* Demonstrable experience in translating high level technical architectures and service design requirements into a clear and coherent low-level designs.

* Significant experience of infrastructure and application architectures, particularly with respect to cloud services, automation techniques leading to consistent delivery and to high levels of quality.

* Good understanding of security best practices, particularly in relation to software patching, data leakage prevention and encryption.

* Have a good understanding of various hardware components, for example, Servers, Storage Area Networks and Network Attached Storage.

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Apprentice IT Technician

IT Champion is looking for an apprentice IT Technician to join our team. The successful candidate will join 8 other members of the team who have joined as apprentices and have progressed through the company as we have grown.

The successful candidate will have an interest in technology and above all, wants to start their career in the IT industry.

IT Champion is an independent IT support and solutions provider with clients located across the South West. Established since 2009, with a strong team ethos, we provide IT Support to businesses of all types ranging from 2 employees to 500 employees.

We are looking for someone to assist the IT Support team in all aspects of maintaining and providing IT services to our clients, who see us as the primary contact when they experience technical issues, problems and for general enquiries.

KEY DUTIES:

  • Installing and configuring PCs and Laptops for business use
  • Upgrading or installing Windows, and business software such as Microsoft Office 365 and Antivirus tools
  • Installing hardware, printers/scanners/wireless routers etc.
  • Providing support via the phone to help resolve problems
  • Setting up new users’ accounts and profiles as well as building new PC systems for users
  • Deal with logging problems, escalating to 2nd and 3rd line where needed
  • General office duties

ABOUT YOU:

To be an IT Support Apprentice you will need to be a tech enthusiast with 5 GCSEs (ideally A* – C) including Maths and English. We expect the following skills and personal qualities.

Skills:

  • Excellent communication skills
  • Ability to converse on the phone and in front of people
  • Good organisational skills
  • Ability to demonstrate and practice common sense
  • Shows initiative and forward thinking

Personal Qualities:

  • Keen interest in IT and how IT systems work
  • Hunger to want to learn and continually develop and take on more responsibility
  • Problem solving approach to technical issues
  • Hard working and willing to put in time where needed
  • Team player
  • Loyal
  • Well-mannered
  • Self-disciplined
  • Think logically
  • Attention to detail
  • Proactive

THE REWARDS

This 12-month apprenticeship has a salary in-line with the National Apprenticeship Scheme. You will also receive full training and support from our IT team to increase your skills, as well as training that will include gaining internationally recognised IT qualifications.

AFTER THE APPRENTICESHIP

IT Champion have already helped many people kick-start their tech and digital careers with an apprenticeship.

WANT TO KNOW MORE?

If this role sounds like it’s for you? Then send us your CV and we will get back to you.

Send CV


1st Line IT Technician

IT Champion is looking for a 1st Line IT Technician to join our team. We’d like the candidate to have at least one year’s work experience in a similar role, and a full and valid driving licence would be preferable.

We are an independent IT support and solutions provider with clients located across the South West. Established since 2009, with a strong team ethos, we provide IT Support to businesses of all types ranging from 2 employees to 500 employees.

We’re looking for someone to assist the IT Support team in all aspects of maintaining and providing IT services to our clients, who see us as the primary contact when they experience technical issues, problems and for general enquiries.

KEY DUTIES:

  • Installing and configuring PCs and Laptops for business use
  • Upgrading or installing Windows, and business software such as Microsoft Office 365 and Antivirus tools
  • Installing hardware, printers/scanners/wireless routers etc.
  • Providing support via the phone to help resolve problems.
  • Setting up new users’ accounts and profiles as well as building new PC systems for users
  • Deal with logging problems, escalating to 2nd and 3rd line where needed
  • General office duties

ABOUT YOU:

To be a 1st Line IT Support Technician you will need to be able to demonstrate existing experience in this role. We expect the following skills and personal qualities.

Skills:

  • Excellent communication skills
  • Ability to converse on the phone and in front of people
  • Good organisational skills
  • Ability to demonstrate and practice common sense
  • Shows Initiative and forward thinking

Personal Qualities:

  • Keen interest in IT and how IT systems work
  • Hunger to want to learn and continually develop and take on more responsibility
  • Problem solving approach to technical issues
  • Hard working and willing to put in time where needed
  • Team player
  • Loyal
  • Well-mannered
  • Self-disciplined
  • Think logically
  • Attention to detail
  • Proactive

THE REWARDS

This position has a competitive salary in-line with the national average for the IT industry. You will also receive full training and support from our IT team to increase your skills, as well as training that will include gaining internationally recognised IT qualifications.

WANT TO KNOW MORE?

If this role sounds like it’s for you? Then send us your CV and we will get back to you.

Send CV


Business Development Trainee

We are looking for someone who loves technology and enjoys talking to people about it.

IT Champion is an independent IT support and solutions provider with clients located across the South West. Established since 2009, with a strong team ethos, we provide IT Support to businesses of all types ranging from 2 employees to 500 employees.

We are looking for an individual to join our business development team to learn all aspects of our IT services, expertise and solutions so that you can articulate them to our clients. Full training will be supplied with this role. Time will be allocated for you to work in all our departments, so you gain a greater understanding of our business before joining the business development team.

Ideally you will have previous experience in sales or customer service and you will be able to apply this knowledge to the IT industry. Alongside this, you will be motivated and pro-active in your approach to work in order to drive business promoting our products and services to clients of all sizes. You will be confident in your ability to build and maintain customer relationships and in turn you will have the opportunity to market the Company in a competitive arena.

Qualifications, Skills and Experience:

  • An interest in technology or business management would be ideal
  • Flexibility to work individually and as part of a team
  • Professionalism and the ability to network
  • Ability to prioritise and manage time effectively
  • Ability to deal with customer’s problems or enquiries in an efficient and professional manner

THE REWARDS

This position has a competitive salary in-line with the national average for the IT industry. You will also receive full training and support from our experienced business development team to increase your skills, as well as training that will include gaining an understanding of our business model.

WANT TO KNOW MORE?

Does this role sounds like it’s for you? Then send us your CV and we will get back to you.

Send CV