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A Fresh Approach to IT Support in Cornwall

The IT Champion IT Support Cornwall team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon, Cornwall, Somerset and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Cornwall 

IT Support in Cornwall

IT Champion are proud to provide businesses throughout Cornwall with unlimited computer support, maintenance & guidance at an unbeatable monthly rate.

IT Champion give your business the ability to focus on what really matters by taking problem ownership over your IT systems and ensuring that key items such as cyber security & disaster recovery are fully managed.

Proactive not Reactive

When we first started offering our IT support services in Cornwall, existing technical support in the county was extremely limited. Most Cornish IT companies were waiting for something to go wrong before fixing it. Our remote Cornwall team noticed that when a company’s system failed they were calling their local IT support provider, who would then send a technician to come and fix the problem. This was subsequently followed up by a bill for the number of hours the engineer took to resolve the issue. This extremely reactive approach can seriously affect business productivity and cause financial strain on small businesses. The result was that many businesses had no idea how much it would cost for their IT support provider to resolve any issues with their IT systems.

IT Champion launched a totally new approach to IT support across Cornwall. The aim was to become truly proactive and prevent problems before they occurred, rather than waiting for issues to incur downtime. The end result was our 24hour Proactive Monitoring and Managed IT Services System.

Comprehensive Vendor Management in Cornwall

We commonly hear that potential clients are tired of having to ring different companies to sort out different problems. So, unlike our competitors, IT Champion can be your one stop shop for IT advice and maintenance. There’s no need to figure out which company you have to call for which issue – our remote Cornwall IT support team will do all the hard work for you.

Our Cornish IT support team can manage every vendor supported software package and hardware component on your network and can save you time by liaising with your vendors on your behalf. In 2013, 38.1% of all support requests raised by our Cornish clients required contact with other technology vendors, so we understand how much time this can take out of your day. Unlike other West Country IT companies – who would charge you for this extra service – IT Champion includes vendor management in our fixed monthly fee; so there’s no hidden charges or nasty surprises.

In 2013, we reduced the cost of IT support for our Cornish clients by over 80% in the first year. To find out how much time and money your business could save by working with one of our technicians, try using our IT Support Cost Calculator.

Managed Backup Support in Cornwall

The effects of data loss on business productivity and profits should not to be underestimated. To discover critical data gone with no method of retrieval is one of the biggest concerns facing businesses of every size. With 21% of businesses unexpectedly experiencing data loss due to events out of their control, a secure backup solution is an essential part of managed IT systems. That’s why our Cornish clients can access our Remote Vault. This remote cloud based system will provide your company with a fully automated, fully encrypted backup solution that will ensure that your business data is safe at all times. Better still, you’ll never have to worry about carrying out an IT repair by yourself again!

Tailored IT Support

Our remote Cornwall IT support team recognise that all businesses are unique and therefore we tailor our IT support packages to meet your company’s specific requirements. Our exposure to numerous industries and technologies not only assists us in understanding the challenges your business faces, but allows us to identify new opportunities within them. With a focus on creating client value and building long term trusted relationships within Cornwall, IT Champion are viewed by many as the leading choice for IT Support within the county.

Zero Risk Guarantee for Cornish Businesses

Our Microsoft Certified Engineers have an extensive background in working with different IT systems, meaning there are no issues – great or small – that we can’t cope with. However, should you find that you are not satisfied with your IT support within 90 days of working with us, we offer a Zero Risk Guarantee. No other IT support company in Cornwall offers guarantees on their services like we do and we’re willing to put our hard-earned cash on it.

You may also be surprised to learn that most Cornish IT companies have either inadequate insurance cover or no insurance cover at all. That’s why IT Champion have gone above and beyond our competitors to provide our clients with the security of a £1m insurance policy taken out by us on your behalf.

More Reasons to Work with Us  

Since we introduced our remote services to Cornwall, our IT Support team have continuously strived to be the best in the industry. We are proud to report that our response times are over 100 times less than the industry average, showing just over 60 seconds in 2013.

Still need convincing that IT Champion is the best IT Support company for your business? Give one of our specialist technicians a call today and find out more about the IT support we offer.

IT Support

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Microsoft Cloud

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Our Expertise

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