IT Support Cornwall

Award-winning, easy to access, simple to understand, home of the regions only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support company by a mile.

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Some of the South West businesses that use
our IT Support services

Whether you are a Cornwall based business looking to find an IT partner to outsource your IT Support to or are looking to add to your existing IT Teams capacity, we can help.

Microsoft Gold partner logo

We are a Devon based, 25+ strong Team of professionals who love what we do. We are growing, we invest in our people and work hard to maintain fantastic client and staff retention, ensuring manageable, organic growth backed up by a well-supported and stable team of people who really do make us who we are.

If you spend a few minutes on our website, we think you will see we do things a little differently. From one of the most comprehensive and competitive IT Support plans available, an open and transparent approach to everything we do and the region’s only Zero Risk Guarantee.

Beyond support, you need to know that your IT partner has the skills and expertise to help your organisation leverage technology to improve how you work. Now, more than ever, choosing an IT partner with a firm focus on the future is key.  Our Microsoft Modern Workplaces set new standards in the moulding of technology that redefines what modern workplaces can be and our in-house Cyber Security team mean you are in safe hands.

Microsoft Gold partner logo

Fully Managed IT Support and Guidance
for Small to Medium Sized Businesses

All of our fully managed SME plans have unlimited telephone and remote support built in and our front line team ensures that you are only a few seconds away from talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems and we ensure updates and security patches are proactively managed for you.

Organisations have a myriad of technology partners and whilst they will provide their own, specialist support, we will always be available as an initial point of contact or as an escalation point should you need it.

Our experience of working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies means our team are ideally placed to provide advice and guidance on all things IT.

With our weekday Extended Hours Support from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our Emergency Out of Hours support is available to access on all our Managed SME support plans.

We use some of the best tools on the market to monitor, maintain and support your network. Many of our tools automatically alert us to problems that can be investigated and resolved in the background and without interruption.

We have some of the best response times in the industry plus we like to do things a little differently. With our front line team providing general support within a few seconds and our rapid escalation team on hand to pick up critical priority issues as they come in, we aim to beat even these.

We know that a large amount of the requests for help we get are straightforward and can be resolved within a few minutes. Front Line support means that a tech is available to pick up a call within a few seconds and provide support there and then.

We have a highly trained team of experienced technicians we dedicate for escalation support to ensure critical faults are jumped on as and when they arise.

Training provides an essential part of protecting your organisation and its data and that’s why all of our fully managed SME plans include monthly Cyber Security Awareness training as standard. Training is instructor led by one of our Cyber Security team and there is no limit to the number of your team that can join or how frequently.

Its important to us that the support you have remains appropriate and can flex to adjust to the change’s your business may experience over time.  Agreement flex is our way of adapting to changes that can need to occur during this period in a flexible, open and transparent way.

Perhaps one of the most important parts of what we do is the on-boarding process and its only right that we absorb this and any overlap in the final stages of any notice period from the previous provider to ensure a seamless, fully managed transfer.

As with the other elements of our fully managed on-boarding process, we will work with you to identify the products and solutions you use to make sure you are getting the most out of them and highlight any tweaks or enhancements we think you should be aware of and regularly revisit and update the roadmap as our partnership progresses.

As part of our on-boarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team setup and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of every new client on-boarding and annual review, we will work through your existing Disaster Recovery and Backup arrangements and ensure that they are robust and meet the needs of your organisation and we’ll monitor and support any solutions we manage on an ongoing basis.

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Support+ - From £19.50* computer / month

Trusted by hundreds of businesses and used to support thousands of people, Support+ comes with all of the features above and much more.

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Unlimited On-site bolt-on

Whilst over 95% of what we do can be completed remotely and in many cases, instantly, our unlimited on-site bold-on provides peace of mind to know that if you need us on site in an emergency or we need to repair or replace any computers you have on cover with us, its included in your plan.

£9.50

computer/month
(annual commitment)

Microsoft Surface device

With our Surface as a service, Support+ customers can lease a Microsoft Surface device of their choice over three years from just a few pounds per device, per week. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.

£29.50

computer/month
(three year commitment)

Unlimited 4G internet

Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.

£32.50

connection/month
(annual commitment)

Advanced Microsoft 365 Protection

Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).

£3.77

user/month
(monthly commitment)

Advanced Device Management & Protection

We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.

£8.42

user/month
(monthly commitment)

We are exceptionally proud to have won awards locally, regionally and from within our industry.

CloudTango 2021 MSP 50 logo
Exeter Living Awards 2018 logo
Exeter College apprentice and employer awards 2020

Top 50 MSP in the UK

Independent IT industry body,
2021

Winner, Exeter Living

Professional Services Category, 2018

Exeter College awards

Apprentice Employer of the year, 2020

Benefits of Working with IT Champion in Cornwall

IT Support in Cornwall

IT Champion are proud to provide businesses throughout Cornwall with unlimited computer support, maintenance & guidance at an unbeatable monthly rate.

IT Champion give your business the ability to focus on what really matters by taking problem ownership over your IT systems and ensuring that key items such as cyber security are fully managed.

Proactive not Reactive

When we first started offering our IT support services in Cornwall, existing technical support in the county was extremely limited. Most Cornish IT companies were waiting for something to go wrong before fixing it. Our remote Cornwall team noticed that when a company’s system failed they were calling their local IT support provider, who would then send a technician to come and fix the problem. This was subsequently followed up by a bill for the number of hours the engineer took to resolve the issue. This extremely reactive approach can seriously affect business productivity and cause financial strain on small businesses. The result was that many businesses had no idea how much it would cost for their IT support provider to resolve any issues with their IT systems.

IT Champion launched a totally new approach to IT support across Cornwall. The aim was to become truly proactive and prevent problems before they occurred, rather than waiting for issues to incur downtime. The end result was our 24hour Proactive Monitoring and Managed IT Services System.

Comprehensive Vendor Management in Cornwall

We commonly hear that potential clients are tired of having to ring different companies to sort out different problems. So, unlike our competitors, IT Champion can be your one stop shop for IT advice and maintenance. There’s no need to figure out which company you have to call for which issue – our remote Cornwall IT support team will do all the hard work for you.

Our Cornish IT support team can manage every vendor supported software package and hardware component on your network and can save you time by liaising with your vendors on your behalf. In 2013, 38.1% of all support requests raised by our Cornish clients required contact with other technology vendors, so we understand how much time this can take out of your day. Unlike other West Country IT companies – who would charge you for this extra service – IT Champion includes vendor management in our fixed monthly fee; so there’s no hidden charges or nasty surprises.

In 2013, we reduced the cost of IT support for our Cornish clients by over 80% in the first year. To find out how much time and money your business could save by working with one of our technicians, try using our IT Support Cost Calculator.

Managed Backup Support in Cornwall

The effects of data loss on business productivity and profits should not to be underestimated. To discover critical data gone with no method of retrieval is one of the biggest concerns facing businesses of every size. With 21% of businesses unexpectedly experiencing data loss due to events out of their control, a secure backup solution is an essential part of managed IT systems. That’s why our Cornish clients can access our Remote Vault. This remote cloud based system will provide your company with a fully automated, fully encrypted backup solution that will ensure that your business data is safe at all times. Better still, you’ll never have to worry about carrying out an IT repair by yourself again!

Tailored IT Support

Our remote Cornwall IT support team recognise that all businesses are unique and therefore we tailor our IT support packages to meet your company’s specific requirements. Our exposure to numerous industries and technologies not only assists us in understanding the challenges your business faces, but allows us to identify new opportunities within them. With a focus on creating client value and building long term trusted relationships within Cornwall, IT Champion are viewed by many as the leading choice for IT Support within the county.

Zero Risk Guarantee for Cornish Businesses

Our Microsoft Certified Engineers have an extensive background in working with different IT systems, meaning there are no issues – great or small – that we can’t cope with. However, should you find that you are not satisfied with your IT support within 90 days of working with us, we offer a Zero Risk Guarantee. No other IT support company in Cornwall offers guarantees on their services like we do and we’re willing to put our hard-earned cash on it.

You may also be surprised to learn that most Cornish IT companies have either inadequate insurance cover or no insurance cover at all. That’s why IT Champion have gone above and beyond our competitors to provide our clients with the security of a £1m insurance policy taken out by us on your behalf.

More Reasons to Work with Us

Since we introduced our remote services to Cornwall, our IT Support team have continuously strived to be the best in the industry. We are proud to report that our response times are over 100 times less than the industry average, showing just over 60 seconds in 2013.

Still need convincing that IT Champion is the best IT Support company for your business? Give one of our specialist technicians a call today and find out more about the IT support we offer.