A Fresh Approach to IT Support in Cornwall

The IT Champion IT Support Cornwall team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon, Cornwall, Somerset and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Cornwall 

Forget break-fix IT Support, have you heard of Fully Managed IT Support from IT Champion?

IT Champion have been revolutionising IT Support with our proactive approach to managed IT services. Most businesses have used ‘break-fix it support’ which is when your system develops a fault or you need some work carried out, you call your remote IT Support provider, they schedule it in and hopefully repair the issue that was reported. This type of support had its place and is still acceptable for sole trader businesses where they may have just one or two pc’s but for larger organisations, the increased downtime caused by a lack of ownership and maintenance this type of service offers, many businesses have moved to remote and on site Managed IT Support services. These mean you won’t need to sit around with a broken computer losing your precious at work time.

Whilst managed IT Support services is now the back bone of proactive IT Support, many IT Companies will have to “connect in” to a user’s pc to diagnose and fix issues. There is an emerging revision of this model which is adopted as default to all of IT Champions Support Desk and Fully Managed IT Support packages. This model is called Gen3 Support and it takes the next step in journey to delivery truly proactive IT Support with the very minimum of disruption to the business or your team. Gen3 uses the latest technology to remotely diagnose and fix pc issues whilst the user is performing their daily tasks. A technician will be able to repair any problems that arise as quickly and conveniently as possible.

With over 90% of fixes being completed remotely and an increasing number without the end users being disrupted it’s important to ask yourself – are you paying too much for outdated, inefficient support?

IT Support Cornwall Service Contracts

IT Champion IT Support Cornwall offers a complete managed IT support package at a fixed cost, ensuring you always know how much you’re budgeting. Our IT Support Cornwall office team customise their support packages to meet Cornwall companies managed IT Support specific needs – we know that all businesses are unique! These tailor made packages provide IT Support and Managed IT Services to your specific business needs. As a business owner you can rest assured that with one of our packages your systems will run smoothly, and by speaking to a trained IT Champion consultant today you can learn more about how we can revolutionise your IT support.

As well as offering a vital blend of IT Services the IT Support Cornwall office has the necessary depth and breadth of experience with current and emerging next generation technologies to help your business successfully implement your IT projects and IT Solutions. Exposure to countless industries and technologies not only help us in understanding your business challenges but allows us to identify new opportunities. With a focus on creating client value and building long term trusted relationships within the Cornwall area, the IT Champion IT Support Cornwall team have been the number one Cornwall IT Support company choice for implementing many IT projects over the past several years.

The IT Support Cornwall IT Champion Check

Have you ever thought about how your network is really performing? Ever worried if you’re exposed to external system security risks? IT Champion IT Support Cornwall can help. Cyber attacks are on the up, with 1 in 4 companies reporting a security breach in the last year. We currently offer a Free Microsoft Network and Security evaluation offering you a comprehensive view of your network, with absolutely no obligation. We can uncover hidden issues which can develop into big problems leading to downtime. This could cost your business thousands in lost productivity and IT Repair bills. Many Cornwall IT Support Companies charge for this service but at IT Champion IT Support Cornwall a technician will provide this remote service with No Fee and No Obligation.

IT Champion, providing IT Support and Consultancy to Cornwall, know choosing the right IT Support Company can be overwhelming as there are many to choose from, but, how many IT Support provide truly unlimited managed IT Support? Perhaps just one: IT Champion IT Support Cornwall. The IT Support Cornwall Team are leading players in the IT Support industry offering you access to winning service from a skilled consultant through its tailor made IT Support contracts.

With other Cornwall IT Support companies if you’re unsatisfied all you can do is complain. At IT Champion IT Support Cornwall our team are so confident that you’ll be happy with our remote and on site system service that if you’re not satisfied with the work we carried out by a skilled consultant out within the first 90 days of supporting your systems we will give you all your money back. How many other Cornwall IT Support companies are willing to offer you such a powerful guarantee? Most IT Support companies in the South West won’t offer any guarantees at all. The IT Champion IT Support Cornwall team offer the best remote repair and on-site managed computer services in the industry. Call and speak to a technician today!

Today, Email is a primary method of communication, from queries to invoicing to incoming orders, it is a vital part of any business. In recent years Email has become the perfect breeding ground for fraud, unsolicited advertisements, and malicious network attacks. Our IT Support Cornwall team know the devastating effects opening one malicious email can have on a business, the worst leading to losing precious time and potentially thousands of pounds. In 2013, over 60% of all email sent was spam! Our IT Support team offer IT Champion Email management – a total system solution against email security and data issues. Our IT Support Cornwall team offer Anti-Spam and Antivirus protection as part of the package helping you protect your businesses productivity from wasted time spent by users filtering unwanted emails.

With automatic updates you receive 24/7 Antis-Spam accuracy and reporting. Part of our security suite package is a complete email continuity solution. You will never lose an email again with our remote IT Support team behind you. If your mail server goes offline due to an internet outage or simple server restart, any mail sent to you during this time period would be returned to the sender, leading to you losing critical emails. Here at IT Champion IT Support Cornwall our Email Management systems will store your critical email in a secure data centre allowing you to view and respond to email even when your server is offline.

IT Support Cornwall

We understand that for every business your phone line is one of your key lines of communication with your customers and also for most businesses their phone bills represent a substantial cost in your budget. At IT Champion IT Support Cornwall we can help you to cut your costs and improve your efficiency at the same time. You get the cheapest deal whilst keeping your line and number, whilst our IT Support Cornwall team provide a quick, free and easy transfer process by an IT Champion consultant, at a time that’s convenient to you.

Our IT Support Cornwall office know the importance of a fast, reliable broadband connection, but with many of companies surveyed telling us their connections are currently too slow, we offer an alternative – IT Champion Managed Broadband. Managed broadband means that our IT Support Cornwall team will monitor and manage your connection for you. Every five minutes our 24hr Proactive Bandwidth Monitoring will provide us with a real-time analysis of your internet connection, so we always know exactly what’s happening. Our system will also alert us to any potential performance and connectivity issues before they arise and solve them before your business is disrupted. The broadband our IT Support Cornwall team offer is up to 8x faster than the average standard South West broadband speed.

The combination of response times, vendor management and highly trained remote or on-site engineers means IT Champion IT Support Cornwall will resolve your IT system issues quicker than any other Cornwall IT Support company, increasing your productivity and reducing your downtime and costs. To take advantage of all that IT Champion IT Support has to offer call now, chat to a technician, and receive a Free Network and Security Evaluation before it’s too late.

IT Support

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Microsoft Cloud

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Our Expertise

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