IT Support in Cornwall
IT Champion are proud to provide businesses throughout Cornwall with unlimited computer support, maintenance & guidance at an unbeatable monthly rate.
IT Champion give your business the ability to focus on what really matters by taking problem ownership over your IT systems and ensuring that key items such as cyber security & disaster recovery are fully managed.
Proactive not Reactive
When we first started offering our IT support services in Cornwall, existing technical support in the county was extremely limited. Most Cornish IT companies were waiting for something to go wrong before fixing it. Our remote Cornwall team noticed that when a company’s system failed they were calling their local IT support provider, who would then send a technician to come and fix the problem. This was subsequently followed up by a bill for the number of hours the engineer took to resolve the issue. This extremely reactive approach can seriously affect business productivity and cause financial strain on small businesses. The result was that many businesses had no idea how much it would cost for their IT support provider to resolve any issues with their IT systems.
IT Champion launched a totally new approach to IT support across Cornwall. The aim was to become truly proactive and prevent problems before they occurred, rather than waiting for issues to incur downtime. The end result was our 24hour Proactive Monitoring and Managed IT Services System.
Comprehensive Vendor Management in Cornwall
We commonly hear that potential clients are tired of having to ring different companies to sort out different problems. So, unlike our competitors, IT Champion can be your one stop shop for IT advice and maintenance. There’s no need to figure out which company you have to call for which issue – our remote Cornwall IT support team will do all the hard work for you.
Our Cornish IT support team can manage every vendor supported software package and hardware component on your network and can save you time by liaising with your vendors on your behalf. In 2013, 38.1% of all support requests raised by our Cornish clients required contact with other technology vendors, so we understand how much time this can take out of your day. Unlike other West Country IT companies – who would charge you for this extra service – IT Champion includes vendor management in our fixed monthly fee; so there’s no hidden charges or nasty surprises.
In 2013, we reduced the cost of IT support for our Cornish clients by over 80% in the first year. To find out how much time and money your business could save by working with one of our technicians, try using our IT Support Cost Calculator.
Managed Backup Support in Cornwall
The effects of data loss on business productivity and profits should not to be underestimated. To discover critical data gone with no method of retrieval is one of the biggest concerns facing businesses of every size. With 21% of businesses unexpectedly experiencing data loss due to events out of their control, a secure backup solution is an essential part of managed IT systems. That’s why our Cornish clients can access our Remote Vault. This remote cloud based system will provide your company with a fully automated, fully encrypted backup solution that will ensure that your business data is safe at all times. Better still, you’ll never have to worry about carrying out an IT repair by yourself again!
Tailored IT Support
Our remote Cornwall IT support team recognise that all businesses are unique and therefore we tailor our IT support packages to meet your company’s specific requirements. Our exposure to numerous industries and technologies not only assists us in understanding the challenges your business faces, but allows us to identify new opportunities within them. With a focus on creating client value and building long term trusted relationships within Cornwall, IT Champion are viewed by many as the leading choice for IT Support within the county.
Zero Risk Guarantee for Cornish Businesses
Our Microsoft Certified Engineers have an extensive background in working with different IT systems, meaning there are no issues – great or small – that we can’t cope with. However, should you find that you are not satisfied with your IT support within 90 days of working with us, we offer a Zero Risk Guarantee. No other IT support company in Cornwall offers guarantees on their services like we do and we’re willing to put our hard-earned cash on it.
You may also be surprised to learn that most Cornish IT companies have either inadequate insurance cover or no insurance cover at all. That’s why IT Champion have gone above and beyond our competitors to provide our clients with the security of a £1m insurance policy taken out by us on your behalf.
More Reasons to Work with Us
Since we introduced our remote services to Cornwall, our IT Support team have continuously strived to be the best in the industry. We are proud to report that our response times are over 100 times less than the industry average, showing just over 60 seconds in 2013.
Still need convincing that IT Champion is the best IT Support company for your business? Give one of our specialist technicians a call today and find out more about the IT support we offer.