Break Fix from IT Champion

Break Fix support

Break Fix is on-demand or ad-hoc support, where companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges. There are no service levels and the support is reactive. Break Fix from IT Champion, billing is charged by the hour and resolution time. Costs can be slightly higher as there is often more investigation and diagnosis required to understand and resolve the issue.

Break Fix
best used

For micro and growing businesses, on-demand IT support and access to expert advice from a local trusted partner is a good option.

Require more than Break Fix

As organisations grow, systems become more integrated, reliability becomes essential and the Break Fix support method isn’t enough. Server-based networks require maintenance and monitoring, back-ups need to be checked and organisations need pre-agreed service levels to know that if a fault occurs, an engineer will be available, either remotely or on-site, within agreed timescales and with the right skills.

Managed IT Support

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We know it’s all about trust

Zero-risk guarantee

We are the region’s only managed IT support provider to offer a zero-risk guarantee.

We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.

We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.

60 second challenge

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Award-winning

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

Our fresh approach

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.