A Fresh Approach to IT Support in Newton Abbot

The IT Champion IT Support Newton Abbot team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Newton Abbot

We provide small and medium sized businesses in Newton Abbot with unlimited computer support, maintenance and guidance from just a few pence per day.

That includes taking problem ownership and worry away from the business and ensuring key items such as security and disaster recovery are managed and that our clients are fully protected.

IT Support Newton Abbot Proactive Approach

Here at IT Champion IT Support Newton Abbot we have taken a different approach to the way in which we support your systems, combined with our guarantees, our clients receive the best managed IT Support in the country. Our remote IT Support Newton Abbot team provide Proactive support for your systems. Our 24hr Network monitoring systems mean that our engineers don’t wait for you to experience a problem then wait for us to resolve it. Our Proactive systems will alert our remote engineers of a potential issue and they will then investigate the issue for you and conduct a repair, all before you even know it exists, helping minimise your downtime. Last year our 24hr Proactive Network monitoring identified 80% of all issues investigated by IT Champion IT Support Newton Abbot. The Proactive approach our IT Support Newton Abbot team uses has enabled us to reduce our current clients IT Costs considerably. You’ll be helped by a skilled and effective technician immediately!

IT Champion IT Support Newton Abbot has adopted a revolutionising new managed IT Support Model. Instead of the traditional IT Support model used by other Newton Abbot IT Support Companies, which involves waiting for issues to cause a problem, waiting for an engineer or technician to arrive onsite and waiting for them to fix it, causing a lot of downtime. IT Champion have adopted a Proactive approach saving our clients time and money.

Forget break-fix IT Support, have you heard of Fully Managed IT Support from IT Champion?

Most businesses have used ‘break-fix it support’ which is quite simply when your system develops a fault or you need some work carried out, you call your remote IT Support provider, they schedule it in and hopefully repair the issue that was reported. This type of support had its place and is still acceptable for sole trader businesses where they may have just one or two pc’s but for larger organisations, the increased downtime caused by a lack of ownership and maintenance this type of service offers, many businesses have moved to remote and on site Managed IT Support services.

Whilst managed IT Support services is now the back bone of proactive IT Support, many IT Companies will have to “connect in” to a user’s pc to diagnose and fix the issue. There is an emerging revision of this model which is adopted as default to all of IT Champions Support Desk and Fully Managed IT Support packages. This model is called Gen3 Support and it takes the next step in journey to delivery truly proactive IT Support with the very minimum of disruption to the business or its team. Gen3 uses the latest technology to remotely diagnose and fix pc issues whilst the user is performing their daily tasks. A technician will be able to repair any problems that arise as quickly and conveniently as possible.

With over 90% of fixes being completed remotely and an increasing number without the end users being disrupted are you paying too much for outdated, inefficient support?

IT Support Newton Abbot Managed Business Continuity & Security

As technology has grown and evolved to become an integral part of business operations, it has grown to be a target for external attacks and without sufficient protection IT Champion IT Support Newton Abbot has seen the destructive effects these sophisticated attacks can have on a business. Our IT Support Newton Abbot understand the struggle business owners face whilst juggling keeping their system networks protected whilst still keeping the network available. Here at IT Champion we have a solution, IT Champion Managed Business Continuity & Security. Our cost effective solution provides a complete solution that is completely managed by our remote IT Support Newton Abbot team, giving you peace of mind and time to focus on your business. Our automatic system security updates mean that your business will always be protected against the new and emerging threats.

To find out how IT Champion IT Support Newton Abbot can help boost your businesses productivity call today receive a Free Microsoft Network and Security Evaluation. Our IT Support Newton Abbot can help identify critical issues with workstations and servers by providing you with a “Machine Uptime Report”.

In recent years we’ve seen many of our clients grow tired of the same old IT Support approach. Waiting for an issue to cause a problem before fixing it is becoming out dated. Here at IT Champion IT Support Newton Abbot we have adopted an innovate approach, we have become Proactive. Our systems can detect potential problems before our clients know about them, and resolve the issue before it causes your business downtime. In 2013 over 80% of problems were identified by our 24hr Proactive Network Monitoring. Our dedicated Proactive team at the IT Support Newton Abbot office ensure we’re able to identify and resolve issues before you are affected, massively reducing costs and increasing your productivity. Through our unique approach we reduced our client’s downtime to just under 1 minute per month, 100 times less than the industry average. The systems we use here at IT Champion IT Support Newton Abbot allow us to address issues much faster cutting down on your IT Support costs. In 2012 our IT Support Newton Abbot team reduced our current clients IT cost hugely in the first year. Get in touch with a technician at IT Champion today to find out more!

Are you an IT Manager?

Whether you’re an IT manager solely taking on the responsibility for maintaining your companies systems or you have a dedicated IT Support team, IT Champion IT Support Newton Abbot are here for you. Our personal blend of support services and support tools will add value to your business. You can reach a consultant easily who’ll be waiting to help. At IT Champion IT Support Newton Abbot we have invested in corporate IT Support level tools and equipment, many of which are too expensive for most businesses to afford and maintain, and with our Newton Abbot IT Support team, you don’t have to! We can provide a cost effective system by spreading the cost over a large number of devices and clients. You get all the benefits at a fraction of the cost!

At IT Champion IT Support Newton Abbot we understand that there are lots of Newton Abbot IT Support Companies which claim to offer the best service. However, only IT Champion IT Support Newton Abbot has the awards, guarantees and industry leading practices to truly make that claim. Since being awarded the highly coveted Microsoft Partner Status in 2010, IT Champion IT Support Newton Abbot has continued to grow and be acknowledged for its outstanding services. It is clear that IT Champion are still as committed to providing outstanding services as they were from the start.

IT Support Newton Abbot

For every business your phone line is one of your most important lines of communication with your customers and also for most businesses their phone bills represent a significant cost to their business. At IT Champion IT Support Newton Abbot we can help you to reduce your costs and improve your efficiency at the same time. You get the cheapest deal whilst keeping your line and number, whilst our IT Support Newton Abbot team provide a quick, free and easy transfer process by an IT Champion consultant.

Our IT Support Newton Abbot office understand the importance of a fast reliable broadband connection, but with many of companies surveyed telling us their connections are currently too slow, we offer an alternative – IT Champion Managed Broadband. Managed broadband means that our IT Support Newton Abbot team will monitor and manage your connection for you. Every five minutes our 24hr Proactive Bandwidth Monitoring will provide us with a real time analysis of your internet connection. Our system will also alert us to any potential performance and connectivity issues before they arise and solve them before your business is disrupted. The broadband our IT Support Newton Abbot team offer is up to 8x faster than the average standard Devon broadband speed.

IT Champion IT Support Newton Abbot knows how difficult it can be for a business to find the right IT Support Company for your business. You want top quality but there is no way to guarantee that service. With IT Champion IT Support Newton Abbot you get a Zero Risk Guarantee, we believe our service is top class and you will only pay if you agree. With the IT Support Newton Abbot guarantee if you don’t feel that you’ve seen satisfactory results within the first 90 days, we will give you your money back! How many other Newton Abbot IT Support companies offer a guarantee like that? Our IT Support Newton Abbot team also guarantee a full credit if we don’t fix your problem fast enough, conduct a repair, or if we take longer than our guaranteed response times. IT Champion IT Support Newton Abbot’s guarantees are unique and you won’t find IT Support Company offering these terms.

IT Champion IT Support Newton Abbot are currently offering a Free Microsoft Network and Security Evaluation. Our IT Support Newton Abbot team can help identify how to help your business reduce network downtime and business costs. We can also help improve system productivity and your growth potential. With a limited number of free evaluations we can provide each month, call IT Champion IT Support Newton Abbot today for your No Fee, No Obligation evaluation.

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