IT Support for Newton Abbot Businesses
We provide Managed IT Support to Newton Abbot businesses that want fast access to real people, predictable costs, and technology that supports growth rather than holding it back.
Simple pricing. No long contracts.
IT support you can rely on.
If you’re looking for dependable IT support in Newton Abbot, you need more than someone who fixes problems after the fact. You need an IT partner who keeps your systems running, reduces disruption, and helps your organisation work securely and efficiently every day.
From local retailers and professional services to manufacturing, construction, and multi‑site teams, we support organisations across Newton Abbot and the wider Teignbridge area.
Our approach is proactive by default. We monitor systems continuously, apply updates and security patches, review backups and recovery, and act early to prevent small issues becoming costly downtime. When support is needed, our team is easy to reach and quick to respond.
It’s Managed IT Support built around how your organisation actually works.
Our fresh approach includes
If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way. From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed.
Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.
Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.
Speak to an IT expert, request a call back
Bytes Over Bodies: A fresh approach to IT service pricing
If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.
Our charges are on a per-device basis as most Newton Abbot organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.
In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.
Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.
Selection of Devon organisations that trust our IT Support services
Choose an Devon-based IT partner who’s invested in your future but respects your need for flexibility today
Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.
Concerned about future price increases?
Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.
We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.
A premium service desk without the price tag
Newton Abbot, and Devon-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.
All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.
Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.
We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.
Fully managed IT support and guidance for small to medium-sized businesses based in Newton Abbot
Frequently asked questions about IT support in Newton Abbot
A selection of our products and services
Unlimited
on-site bolt-on
Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.
Microsoft Surface device
With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.
Unlimited 4G internet
Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.
Advanced Microsoft 365 protection
Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).
Advanced device management and protection
We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.
Benefits of working with IT Champion in Newton Abbot
What’s included with our IT support for Newton Abbot businesses
Our managed IT support is designed to keep your organisation productive, secure, and supported — without locking you into long contracts or unnecessary extras.
Every Newton Abbot IT support plan includes:
Unlimited remote and telephone support
Fast access to real people when something isn’t working — no ticket chasing, no call centres.
Proactive monitoring and maintenance
We monitor your systems in the background, applying updates, patches, and fixes early to reduce downtime.
Microsoft 365 support and administration
Day‑to‑day management of Microsoft 365, including user changes, access issues, and ongoing optimisation.
Cyber security oversight and guidance
Security patching, monitoring, and practical advice to reduce risk and improve resilience across your organisation.
Backup and disaster recovery review
Regular checks to make sure your data can be restored and your business can recover if something goes wrong.
Third‑party supplier management
We deal with software vendors, ISPs, telecoms providers, and hardware suppliers so you don’t have to.
Support for remote, office‑based, and hybrid teams
Practical help for teams working across multiple locations or devices — without complexity.
Flexible cover that scales with your organisation
Easily add or remove devices as your needs change, without renegotiating your support agreement.
Clear onboarding and ongoing review
A structured onboarding process, followed by regular reviews to make sure your IT continues to support how you work.
Optional on‑site support when needed
On‑site assistance is available when remote support isn’t the right answer.
Who our IT support in Newton Abbot is for
We work with organisations across Newton Abbot and the wider Teignbridge area that want reliable IT support without unnecessary complexity, long contracts, or constant firefighting.
Our Managed IT Support is particularly well‑suited to:
Growing small and medium‑sized organisations
You’re expanding, hiring, or changing how you work — and you need IT that scales with you, not systems that hold you back or surprise you with costs.
Organisations without an in‑house IT team
You don’t want the risk or overhead of internal IT, but you do want clear advice, fast support, and someone who takes ownership of your technology.
Organisations with an internal IT lead who needs backup
You have IT responsibility in‑house, but need extra capacity, specialist support, or reliable cover during busy periods, projects, or holidays.
Retail, service, and customer‑facing teams
You rely on email, point‑of‑sale systems, broadband, and day‑to‑day reliability to keep trading — downtime isn’t an option.
Manufacturing, engineering, and logistics organisations
You need stable systems, secure access, dependable backups, and predictable support that doesn’t disrupt operations.
Construction and mobile teams
Your staff work across sites and locations, using laptops, mobiles, and cloud systems — and need support that works wherever they are.
Professional services and office‑based teams
Data security, compliance, Microsoft 365 reliability, and fast response times matter as much as cost.
When IT Champion is a good fit
If you’re looking for practical, people‑focused IT support in Newton Abbot — delivered by a team that knows the local business landscape — you’ll feel comfortable working with us.
Growing small and medium‑sized organisations
You’re expanding, hiring, or changing how you work — and you need IT that scales with you, not systems that hold you back or surprise you with costs.
Organisations without an in‑house IT team
You don’t want the risk or overhead of internal IT, but you do want clear advice, fast support, and someone who takes ownership of your technology.
Organisations with an internal IT lead who needs backup
You have IT responsibility in‑house, but need extra capacity, specialist support, or reliable cover during busy periods, projects, or holidays.
Retail, service, and customer‑facing teams
You rely on email, point‑of‑sale systems, broadband, and day‑to‑day reliability to keep trading — downtime isn’t an option.
Manufacturing, engineering, and logistics organisations
You need stable systems, secure access, dependable backups, and predictable support that doesn’t disrupt operations.
Construction and mobile teams
Your staff work across sites and locations, using laptops, mobiles, and cloud systems — and need support that works wherever they are.
Professional services and office‑based teams
Data security, compliance, Microsoft 365 reliability, and fast response times matter as much as cost.
How our IT support works
We keep things straightforward, predictable, and easy to manage — with clear ownership at every stage.
1. Getting started – understanding your organisation
We begin by getting to know how your organisation works, the systems you rely on, and where technology is creating friction. This includes a review of your devices, Microsoft 365 setup, security posture, backups, and third‑party suppliers.
Our aim is to understand what matters most to your organisation — not to sell you things you don’t need.
2. Structured onboarding and handover
Once you decide to move forward, we handle the onboarding process end‑to‑end. This includes coordinating with any existing IT provider, documenting your systems, setting up monitoring and security, and making sure your team knows how to contact us when they need support.
We work at a pace that suits your organisation, keeping disruption to a minimum.
3. Day‑to‑day support
When something isn’t working, your team can contact us directly by phone or remotely for fast, practical support. Many issues are resolved immediately; others are escalated quickly to the right specialist.
Behind the scenes, we proactively monitor systems, apply updates, and deal with issues early — so problems are less likely to interrupt your day.
4. Ongoing review and improvement
IT shouldn’t stand still. We carry out regular reviews to make sure your support remains appropriate as your organisation changes.
This includes:
- Reviewing performance, security, and reliability
- Highlighting risks or improvement opportunities
- Adjusting cover as devices, users, or ways of working change
You always know where you stand, what’s being looked after, and what — if anything — needs your attention.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answers calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed-ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing, open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue, we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
