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A Fresh Approach to IT Support in Newton Abbot

The IT Champion IT Support Newton Abbot team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Newton Abbot

Remote IT Support for Newton Abbot

IT Champion provide small and medium sized businesses throughout Newton Abbot with fully managed IT support, maintenance and guidance at an unbeatable monthly rate.

We do this by taking problem ownership and by ensuring that key items such as security and disaster recovery are fully managed by our expert technicians.

A Proactive Approach to IT Support

Here at IT Champion IT Support Newton Abbot we have taken a different approach to the way in which we support your systems. Our 24hr Network monitoring systems mean that our engineers don’t wait for you to experience a problem and then wait for us to resolve it. Our proactive systems will alert our remote engineers of a potential issue and they will then investigate the issue for you and conduct a repair – all before you even knew it existed. This helps minimise your downtime and saves your business money in the form of repairs. Last year our 24hr Proactive Network monitoring identified 80% of all issues investigated by IT Champion IT Support Newton Abbot. This proactive approach has enabled us to reduce our current clients’ IT costs considerably, which is just one reason why we’re confident we’re the best IT support team in Devon.

Forget Break-fix. You need IT Champion’s Managed IT Support

Most businesses have likely used ‘break-fix IT support’ for their IT needs. Put simply, break-fix is when your system develops a fault or you need some work carried out and you call your remote IT Support provider, who then schedule it in and hopefully repair the issue that was reported. This type of support had its place and is still acceptable for sole trader businesses (where they may have just one or two pc’s). However, the increased downtime caused by the lack of ownership and maintenance in this type of service has led many businesses to move to remote and on-site Managed IT Support services.

IT Champion have adopted the Gen3 Model of IT Support. This allows us to use the latest technology to remotely diagnose and fix pc issues whilst the end user is performing their daily tasks. One of our technicians will be able to repair any problems that arise as quickly and conveniently as possible – without needing to be present onsite. With over 90% of fixes being completed remotely and an increasing number of issues being repaired without the end users being disrupted, do you think you might currently be paying too much for outdated, inefficient support?

Managed Business Continuity & Security in Newton Abbot

As technology has grown and evolved to become an integral part of business operations, it has also become a target for external attacks. Without sufficient protection, IT Champion IT Support Newton Abbot has seen the destructive effects these sophisticated attacks can have on a business. We understand the struggle business owners face juggling keeping their system networks protected whilst still keeping the network available. That’s why we have a solution: IT Champion Managed Business Continuity & Security. This cost-effective package provides a complete solution that is completely managed by our remote Newton Abbot IT Support team; giving you peace of mind and time to focus on what really matters to your business. Our automatic system security updates mean that your business will always be protected against the new and emerging threats.

To find out how IT Champion IT Support Newton Abbot can help boost your businesses productivity, call today and receive a Free Microsoft Network and Security Evaluation. Our team of expert technicians can help identify critical issues with workstations and servers by providing you with a “Machine Uptime Report”.

Reduce the Cost of Phone Bills

For every business your phone line is one of the most important lines of communication with your customers. But phone bills can also represent a significant cost to your business. At IT Champion IT Support Newton Abbot, we can help you to reduce your phone costs and improve your efficiency at the same time. We’ll provide you will the cheapest deal whilst keeping your line and number. Our Newton Abbot IT Support team provide a quick, free and easy transfer process.

Fast and reliable Broadband in Newton Abbot

Our Newton Abbot IT Support office understand the importance of a fast, reliable broadband connection. But having surveyed many Newton Abbot companies, we are frequently told that their connections are currently too slow. That’s why we offer an alternative – IT Champion Managed Broadband. Managed broadband means that our Newton Abbot IT Support team will monitor and manage your connection for you. Every five minutes our 24hr Proactive Bandwidth Monitoring will provide us with a real-time analysis of your internet connection. Our system will also alert us to any potential performance and connectivity issues before they arise and solve them before your business is disrupted. The broadband our Newton Abbot IT Support team offer is up to 8x faster than the average standard Devon broadband speed.

Support for IT Managers

Whether you’re an IT manager taking on the sole responsibility for maintaining your company’s systems or you have a dedicated IT Support team, IT Champion IT Support Newton Abbot are here for you.

Our personal blend of support services and support tools will add value to your business. You can reach one of our consultants instantly and we’re always on hand to help. At IT Champion IT Support Newton Abbot we have invested in corporate IT support level tools and equipment, many of which are too expensive for most businesses to afford and maintain. We can also provide a cost-effective system for your small or medium sized business by spreading IT costs over a large number of devices and clients. You get all the benefits at a fraction of the cost!

We understand that there are lots of Newton Abbot IT Support Companies which claim to offer the best value service. However, only IT Champion IT Support Newton Abbot has the awards, guarantees and industry leading practices to truly make that claim. Since being awarded the highly coveted Microsoft Partner Status in 2010, IT Champion IT Support Newton Abbot has continued to grow and be acknowledged for its outstanding services. But don’t just take our word for it – give us a call today and see how we can help your business!

Zero Risk Guarantee for Newton Abbot Businesses

IT Champion IT Support Newton Abbot knows how difficult it can be for a business to find the right IT Support Company. You want top quality, but there is no way to guarantee good service. That’s why IT Champion IT Support Newton Abbot off you a Zero Risk Guarantee. We believe our service is top class and you will only pay if you agree. That’s right – if you don’t feel that you’ve seen satisfactory results within the first 90 days, we will give you your money back! How many other Newton Abbot IT Support companies offer a guarantee like that? Our Newton Abbot IT Support team also guarantee a full credit if we don’t fix your problem fast enough, conduct a repair, or if we take longer than our guaranteed response times.

Get in Touch

Our Newton Abbot IT Support team can help identify how to help your business reduce network downtime and IT related business costs. We can also help improve system productivity and your growth potential. We can provide a limited number of free evaluations each month, so call us today for your No Fee, No Obligation evaluation.

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