IT Support, Newton Abbot

Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.

Our difference

Selection of Devon organisations that trust our IT Support services

Whether you are a Newton Abbot based business looking to find an IT partner to outsource your IT Support to or are looking to add to your existing IT Teams capacity, we can help.

We are a Devon based, 25+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to being the best Managed IT Support Provider.

Discover what we do differently:

We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.

We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future. 

Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.

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Fully managed IT support and guidance for small to medium-sized businesses based in Newton Abbot

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

We place great effort into ensuring our front line support team are available in under a minute. Each month 89% who answer our customer satisfaction survey rate us as very easy to get help from. For any reason (within our working hours) a caller does not get through within 60 seconds, we will send them an apology.

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

Support+
from £19.50 per computer per month

Trusted by hundreds of businesses and used to support thousands of people, Support+ comes with all of the features above and much more.

Find out more

Unlimited
on-site bolt-on

from £9.50 per computer per month

Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.

Mircosoft Surface device
from £29.50 per computer per month

With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.

Unlimted 4G internet
from £32.50 per connection per month

Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.

Advanced Microsoft 365 protection
from £3.77 per user per month

Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).

Advanced device management and protection
from £8.42 per user per month

We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.

We are exceptionally proud to have won awards locally, regionally and from within our industry.

CloudTango 2021 MSP 50 logo
Exeter Living Awards 2018 logo
Exeter College apprentice and employer awards 2020

Top 50 MSP in the UK

Independent IT industry body,
2021

Winner, Exeter Living

Professional Services Category, 2018

Exeter College awards

Apprentice Employer of the year, 2020

Benefits of working with IT Champion in Newton Abbot

Remote IT Support in Newton Abbot

IT Champion provide small and medium-sized businesses throughout Newton Abbot with fully managed IT support, maintenance and guidance at an unbeatable monthly rate. We do this by taking problem ownership and by ensuring that key items such as security and disaster recovery are fully managed by our expert technicians.

A proactive approach to IT Support

Here at IT Champion IT Support Newton Abbot we have taken a different approach to the way in which we support your systems. Our 24-hour network monitoring systems mean that our engineers don’t wait for you to experience a problem and then wait for us to resolve it. Our proactive systems will alert our remote engineers of a potential issue and they will then investigate the issue for you and conduct a repair – all before you even knew it existed. This helps minimise your downtime and saves your business money in the form of repairs. Last year our 24hr Proactive Network monitoring identified 80% of all issues investigated by IT Champion IT Support Newton Abbot. This proactive approach has enabled us to reduce our current clients’ IT costs considerably, which is just one reason why we’re confident we’re the best IT support team in Devon.

Forget break-fix, you need IT Champion’s managed IT Support

Most businesses have likely used ‘break-fix IT support’ for their IT needs. Put simply, a break-fix is when your system develops a fault or you need some work carried out and you call your remote IT Support provider, who then schedule it in and hopefully repair the issue that was reported. This type of support had its place and is still acceptable for sole trader businesses (where they may have just one or two PC’s). However, the increased downtime caused by the lack of ownership and maintenance in this type of service has led many businesses to move to remote and on-site Managed IT Support services.

IT Champion has adopted the Gen3 Model of IT Support. This allows us to use the latest technology to remotely diagnose and fix pc issues whilst the end-user is performing their daily tasks. One of our technicians will be able to repair any problems that arise as quickly and conveniently as possible – without needing to be present onsite. With over 90% of fixes being completed remotely and an increasing number of issues being repaired without the end-users being disrupted, do you think you might currently be paying too much for outdated, inefficient support?

Managed business continuity and cyber security in Newton Abbot

As technology has grown and evolved to become an integral part of business operations, it has also become a target for external attacks. Without sufficient protection, IT Champion IT Support Newton Abbot has seen the destructive effects these sophisticated attacks can have on a business. We understand the struggle business owners face juggling keeping their system networks protected whilst still keeping the network available. That’s why we have a solution: IT Champion Managed Business Continuity and Security. This cost-effective package provides a complete solution that is completely managed by our remote Newton Abbot IT Support team; giving you peace of mind and time to focus on what really matters to your business. Our automatic system security updates mean that your business will always be protected against new and emerging threats.

To find out how IT Champion IT Support Newton Abbot can help boost your businesses productivity, call today and receive a Free Microsoft Network and Security Evaluation. Our team of expert technicians can help identify critical issues with workstations and servers by providing you with a “Machine Uptime Report”.

Reduce the cost of phone bills

For every business, your phone line is one of the most important lines of communication with your customers. But phone bills can also represent a significant cost to your business. At IT Champion IT Support Newton Abbot, we can help you to reduce your phone costs and improve your efficiency at the same time. We’ll provide you will the cheapest deal whilst keeping your line and number. Our Newton Abbot IT Support team provide a quick, free and easy transfer process.

Fast and reliable broadband in Newton Abbot

Our Newton Abbot IT Support office understands the importance of a fast, reliable broadband connection. But having surveyed many Newton Abbot companies, we are frequently told that their connections are currently too slow. That’s why we offer an alternative – IT Champion Managed Broadband. Managed broadband means that our Newton Abbot IT Support team will monitor and manage your connection for you. Every five minutes our 24-hour proactive bandwidth monitoring will provide us with real-time analysis of your internet connection. Our system will also alert us to any potential performance and connectivity issues before they arise and solve them before your business is disrupted. The broadband our Newton Abbot IT Support team offer is up to 8x faster than the average standard Devon broadband speed.

Support for IT Managers

Whether you’re an IT manager taking on the sole responsibility for maintaining your company’s systems or you have a dedicated IT Support team, IT Champion IT Support Newton Abbot are here for you.

Our personal blend of support services and support tools will add value to your business. You can reach one of our consultants instantly and we’re always on hand to help. At IT Champion IT Support Newton Abbot we have invested in corporate IT support level tools and equipment, many of which are too expensive for most businesses to afford and maintain. We can also provide a cost-effective system for your small or medium-sized business by spreading IT costs over a large number of devices and clients. You get all the benefits at a fraction of the cost.

We understand that there are lots of Newton Abbot IT Support Companies that claim to offer the best value service. However, only IT Champion IT Support Newton Abbot has the awards, guarantees and industry-leading practices to truly make that claim. Since being awarded the highly coveted Microsoft Partner Status in 2010, IT Champion IT Support Newton Abbot has continued to grow and be acknowledged for its outstanding services. But don’t just take our word for it – contact us and see how we can help your business.

Zero risk guarantee for Newton Abbot businesses

IT Champion IT Support Newton Abbot knows how difficult it can be for a business to find the right IT Support Company. You want top quality, but there is no way to guarantee good service. That’s why IT Champion IT Support Newton Abbot off you a Zero Risk Guarantee. We believe our service is top class and you will only pay if you agree. That’s right – if you don’t feel that you’ve seen satisfactory results within the first 90 days, we will give you your money back.

How many other Newton Abbot IT Support companies offer a guarantee like that?

Our Newton Abbot IT Support team also guarantee full credit if we don’t fix your problem fast enough, conduct a repair, or if we take longer than our guaranteed response times.

Get in Touch

Our Newton Abbot IT Support team can help identify how to help your business reduce network downtime and IT-related business costs. We can also help improve system productivity and your growth potential. We can provide a limited number of free evaluations each month, so call us today for your no fee, no obligation evaluation.