IT Support, Honiton

Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.

Our difference

Whether you are a Honiton based business looking to find an IT partner to outsource your IT Support to or are looking to add to your existing IT Teams capacity, we can help.

We are a Devon based, 25+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to being the best Managed IT Support Provider.

Discover what we do differently:

We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.

We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future. 

Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.

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Selection of Devon organisations that use our IT Support services

Fully managed IT support and guidance for small to medium-sized businesses based in Honiton

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

We place great effort into ensuring our front line support team are available in under a minute. Each month 89% who answer our customer satisfaction survey rate us as very easy to get help from. For any reason (within our working hours) a caller does not get through within 60 seconds, we will send them an apology.

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

Support+
from £19.50 per computer per month

Trusted by hundreds of businesses and used to support thousands of people, Support+ comes with all of the features above and much more.

Find out more

Unlimited
on-site bolt-on

from £9.50 per computer per month

Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.

Mircosoft Surface device
from £29.50 per computer per month

With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.

Unlimted 4G internet
from £32.50 per connection per month

Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.

Advanced Microsoft 365 protection
from £3.77 per user per month

Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).

Advanced device management and protection
from £8.42 per user per month

We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.

We are exceptionally proud to have won awards locally, regionally and from within our industry.

CloudTango 2021 MSP 50 logo
Exeter Living Awards 2018 logo
Exeter College apprentice and employer awards 2020

Top 50 MSP in the UK

Independent IT industry body,
2021

Winner, Exeter Living

Professional Services Category, 2018

Exeter College awards

Apprentice Employer of the year, 2020

Benefits of working with IT Champion in Honiton

IT Support Honiton vendor management

One of the biggest complaints we hear from Honiton businesses is “I’m tired of having to ring different companies to sort out different IT problems.” At IT Champion our team removes this hassle and go one step further than our competitors by stepping in on your behalf. There’s no need for you to try and figure out which company needs to be rung for which issue, our remote Honiton IT Support team will become your single point of contact for all technical issues. We will manage every vendor-supported software package and hardware component on your network and liaise with your vendors on your behalf, leaving you time to focus on running your business.

In 2013, 38.1% of all support requests raised with our remote Honiton IT support team required contact with other technology vendors. Unlike other IT support companies – who would charge for this extra service – IT Champion include this service in our fixed monthly fee. Our remote Honiton team also reduced our clients’ IT support costs by over 80% in the first year. So why not try our IT Support Cost Calculator to find out how much you could save by working with a technician on our team.

Over the last couple of years, IT Champion IT Support Honiton has seen the changing face of technology and how it affects businesses of all sizes. From new software to advanced hardware many companies can be left with outdated systems due to the ever-increasing costs of keeping up-to-date. We understand that affording and maintaining technology is a real challenge.

Managed IT Support in Honiton

IT Champion provide small and medium-sized businesses in the Honiton area with unlimited computer support, maintenance and guidance from as little as a few pence per day.

Here at IT Champion we support Honiton businesses by taking problem ownership and ensuring that key items such as security and disaster recovery are fully managed by our expert team of technicians.

Are you an IT Manager?

Whether you’re an IT Manager taking on the sole responsibility for maintaining your company’s system or you have a dedicated IT Support team – IT Champion is here for you. Our personal blend of support services and support tools will add value to your business. Just a quick chat with one of our consultants will show you the multitude of ways we can help support your company.

We understand that there are lots of Honiton IT support companies which claim to offer the best service in the region. However, only IT Champion has the awards, guarantees and industry-leading practices to truly back up that claim. Since being awarded the highly coveted Microsoft Partner Status in 2010, IT Champion IT Support Honiton has continued to grow and be acknowledged for its outstanding services.

Free Microsoft network and security evaluation

Have you ever thought about how your network is really performing?
Ever worried if you’re exposed to external system security risks?

IT Champion’s Remote Honiton Support Team can help.

We currently offer a Free Microsoft Network and Security Evaluation for Honiton businesses, offering you a comprehensive view of your network. We can uncover hidden issues which can develop into big problems leading to downtime and could potentially save your business thousands in lost productivity and IT repair bills. Most other regional IT support companies will charge you for this service but one of our technicians will be happy to provide this remote service with no fee and no obligation.

Managed backups for Honiton businesses

Data loss can severely damage a business or even close it. To discover business-critical data gone with no method of retrieval is one of the biggest concerns facing businesses of every size. With 21% of businesses experiencing data loss due to events beyond their control, a business’s backup solution is an essential part of their managed IT Systems. That’s why we offer the IT Champion Remote Vault.

The Remote Vault is comprised of two elements: a Local Back-up Box and Remote Vault Software, making it the most cost-effective solution on offer. This remote cloud-based system can provide your company with a fully automated, fully encrypted backup solution, which will give you as a business owner the peace of mind that your business data is safe. You’ll never have to worry about carrying out a repair again.

Our remote Honiton IT support team is composed of highly trained data professionals who are dedicated to ensuring that your data is safe from any threats. By letting a technician at IT Champion IT Support Honiton handle your backups you’ll be gaining extra security with your data – protecting it against technical mishaps and malicious acts by disgruntled employees.

Zero risk guarantee for Honiton businesses

To put your mind at ease further to the awards, here at IT Champion we offer a Zero Risk Support Guarantee for Honiton businesses. We know that no other South West IT support company offers guarantees on their services as we do. Our dedicated Microsoft Certified Engineers have an extensive background in working with different systems, ensuring there is no issue we can’t handle. Should you not see satisfactory results within the first 90 days of working with us, we will refund all of your money and what’s more, when you work with IT Champion’s Honiton support team you will never pay for a service that you don’t get.

You may be surprised to learn that many Honiton IT support companies either have inadequate or no insurance cover at all. IT Champion can provide its clients with the security of a £10m insurance policy taken out by us on your behalf. No one wants to take unnecessary risks with their business, so rest assured that in the unlikely event that something goes wrong, your system is fully covered in the hands of IT Champion.

Since its introduction into the Honiton, our remote IT support team have continuously strived to be the best in the industry. With technology constantly evolving, reaping the benefits of the latest technology seems to be costing more and more. IT Champion has invested for you, so you can gain the benefits at a small percentage of the cost compared to investing in the system yourself.

Get in Touch

Give us a call today and speak to a consultant to find out how we’ll be able to help improve your business practices.