IT Support, Sidmouth

Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.

Our difference

Whether you are a Sidmouth based business looking to find an IT partner to outsource your IT Support to or are looking to add to your existing IT Teams capacity, we can help.

We are a Devon based, 25+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to being the best Managed IT Support Provider.

Discover what we do differently:

We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.

We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future. 

Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.

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Selection of Devon organisations that trust our IT Support services

Fully managed IT support and guidance for small to medium-sized businesses.

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

We place great effort into ensuring our front line support team are available in under a minute. Each month 89% who answer our customer satisfaction survey rate us as very easy to get help from. For any reason (within our working hours) a caller does not get through within 60 seconds, we will send them an apology.

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

Support+
from £19.50 per computer per month

Trusted by hundreds of businesses and used to support thousands of people, Support+ comes with all of the features above and much more.

Find out more

Unlimited
on-site bolt-on

from £9.50 per computer per month

Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.

Mircosoft Surface device
from £29.50 per computer per month

With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.

Unlimted 4G internet
from £32.50 per connection per month

Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.

Advanced Microsoft 365 protection
from £3.77 per user per month

Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).

Advanced device management and protection
from £8.42 per user per month

We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.

We are exceptionally proud to have won awards locally, regionally and from within our industry.

CloudTango 2021 MSP 50 logo
Exeter Living Awards 2018 logo
Exeter College apprentice and employer awards 2020

Top 50 MSP in the UK

Independent IT industry body,
2021

Winner, Exeter Living

Professional Services Category, 2018

Exeter College awards

Apprentice Employer of the year, 2020

Benefits of working with IT Champion in Sidmouth

Comprehensive IT Support in Sidmouth

We provide unlimited IT support, maintenance and guidance for small to medium-sized businesses in Sidmouth, for as little as a few pence per day.

This includes taking problem ownership and worry away from the business owners and ensuring that key items such as your security system and disaster recovery are fully managed and protected.

IT Support for Sidmouth businesses

In recent years IT Champion IT Support Sidmouth has invested heavily in the latest technologies to be able to offer remote 24-hour proactive network monitoring for businesses within the area. This allows our team to allocate a technician and be able to fix a problem before it causes major disruption for your business. By using this proactive model, IT Champion IT Support Sidmouth can significantly reduce the potential for downtime and on average our clients experience just under 1 minute of server downtime per month. That’s considerably less time than the industry average! No other Sidmouth IT Support company comes close to our downtime rates or fast response times.

Incredibly fast response times

Here at IT Champion IT Support Sidmouth, we pride ourselves on our industry-leading response times. In 2012, our remote Sidmouth support team’s average response time was just under 30 seconds! Clients often ask us “how do your dedicated technicians respond so fast?” and the answer is simple: by offering our Sidmouth clients multiple methods through which to report technical support requests.

Our first method of requesting support is our dedicated Help Desk Telephone Line. There are no answer machines and no call waiting – just our Microsoft Certified Engineers waiting to help resolve your issue. Alternatively, our clients can raise support requests via the IT Champion Client Portal. The Client Portal can become your one-stop-shop for all queries with IT Champion. Along with submitting your support requests, you can track how the issue is progressing and read updates from our engineers; you can also read your account or financial information, receive updates on ongoing projects or download network monitoring reports. Whichever method you choose, you will still receive the same great managed service from our Sidmouth IT Support team.

IT Champion IT Support Sidmouth is leading the way not only for other Sidmouth IT Support Companies but for IT Support Companies throughout Devon. Call one of our consultants today and see how our winning IT Support can help your business.

Managed Cyber Security for your business

With an ever-growing amount of external threats to your systems, the importance of having a comprehensive, up to date security solution has never been as important as it is today. Here at IT Champion IT Support Sidmouth we understand the challenges business owner’s face in trying to protect their system network from external threats, whilst trying to keep the network available at all times. IT Champion’s Sidmouth IT Support team offer corporate level Cloud Security which integrates with our Proactive Network Monitoring, providing our clients with an all-around security solution to keep your systems safe. This is completely managed by us, leaving you free to focus on your business. Get in touch today and chat with one of our dedicated technicians to find out more.

Our Sidmouth IT Support satisfaction guarantee

All Sidmouth IT Support companies will tell you how good they are, but only one of them can back this up with Zero Risk Guarantees. Here at IT Champion IT Support Sidmouth we are so confident that you’ll be pleased with our service, that if you don’t see satisfactory results within the first 90 days, we will refund your money. We have never lost a client since we started supplying Managed Service packages many years ago and we know you’ll be thrilled with the service you’ll receive from your consultant.

That’s not the only guarantee we offer here at IT Champion IT Support Sidmouth, we also guarantee you a fixed price. We offer fixed price quotations on all our projects, meaning you can plan your budget and be confident that the project quoted won’t change in price.

Free Microsoft network and security Evaluation

Client’s networks have never been more secure than when IT Champion IT Support Sidmouth is monitoring and supporting them. At IT Champion our remote Sidmouth IT Support team are currently offering a Free Microsoft Network and Security Evaluation. There is No Fee and No Obligation, we will simply evaluate where the potential risks are and propose how to reduce and repair any risks currently threatening your systems. Call IT Champion IT Support Sidmouth to see how our tailored packages can help improve your system’s productivity and reduce your downtime. Our clients on average only experience 57 seconds of downtime per month, an achievement that no other Sidmouth IT Support Company can compete with.

Get in Touch

We’re here to take your call. Get in touch with IT Champion today to chat with a consultant and get ready to improve your IT systems.