A Fresh Approach to IT Support in Sidmouth

The IT Champion IT Support Sidmouth team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Sidmouth

We provide small and medium sized Sidmouth businesses with unlimited computer support, maintenance and guidance from just a few pence per day.

That includes taking problem ownership and worry away from the business and ensuring key items such as your security system and disaster recovery are managed,  not overlooked and that our clients are fully protected.

In recent years IT Champion IT Support Sidmouth has invested heavily in the latest technologies to be able to offer remote 24hr Proactive Network Monitoring. This allows our team to allocate a technician and be able to fix a problem before it causes major disruption for your business and even before you know about it. By using this model IT Champion IT Support Sidmouth can significantly reduce our client downtime compared to their previous Sidmouth IT Support Company.

On average our clients experience just under 1 minute of server downtime per month! That’s considerably less time than the industry average. No other Sidmouth IT Support company comes close with minimising client’s downtime.

IT Support Sidmouth Response Times

Here at IT Champion IT Support Sidmouth we have Industry leading response times. In 2012 IT Champion IT Support Sidmouth’s average response time to technical support requests was just under 30 seconds! Clients often ask us how can the dedicated technician respond so fast? The answer is our remote Sidmouth IT Support team allow clients a mixture of methods to report technical support quests. The first method is our dedicated Help desk telephone line. No Answer Machines. No Call Waiting. Just our Microsoft Certified Engineers waiting to help resolve your issue. Alternatively our clients can raise support requests via the IT Champion Client Portal. The Client Portal can become your one stop shop for all queries with IT Champion. Along with submitting your support requests, you can track how the issue is progressing and read updates from our engineers; you can also read your account or financial information, receive updates on an on-going project or repair, or download network monitoring reports. You can choose either method you will still receive the same great managed service from our Sidmouth IT Support team.

IT Champion IT Support Sidmouth is leading the way not only for other Sidmouth IT Support Companies but for IT Support Companies across the Devon, shown leading industry lists. Call IT Champion IT Support Sidmouth and see how their winning IT Support can help you.

IT Champion IT Support Sidmouth is proud to support companies of all sizes across multiple industries within the Sidmouth area. The managed

IT Support packages that our IT Support Sidmouth team offer are personalised to your business so you never get a one size fits all packages unlike other Sidmouth IT Support companies. Your package is tailored exclusively to your needs.

IT Champion Managed Security

With an ever growing amount of external threats to your systems, the importance of having a comprehensive, up to date security solution has never been as important as it is today. Here at IT Champion IT Support Sidmouth we understand the challenges business owner’s face of trying to protect your system network from external threats whilst trying to keep the network available at all times. IT Champion’s Sidmouth IT Support team offer corporate level Cloud Security which integrates with our Proactive Network Monitoring, providing our clients with an all-round security solution to keep your systems safe, being completely managed by us leaves you free to focus on your business. Get in touch and chat with a technician to find out more!

IT Support Sidmouth Satisfaction Guarantee

All Sidmouth IT Support companies will tell you how good they are, but only one of them backs it up with Zero Risk Guarantees. Here at IT Champion IT Support Sidmouth we are so confident that we guarantee your satisfaction! If you don’t see satisfactory results within the first 90 days, we will refund your money. We have never lost a client since we started supplying Managed Service packages many years ago – we know you’ll be thrilled with the service you’ll receive from your consultant.

That’s not the only guarantee we offer here at IT Champion IT Support Sidmouth, we guarantee you a fixed price. We offer fixed price quotations on our projects. This means you can plan your budget and be confident that the project quoted won’t change in price. There are no hidden fees, just one fixed price!

Using our IT Champion Managed Security our client’s networks have never been more secure than when IT Champion IT Support Sidmouth is monitoring and supporting them. At IT Champion our remote Sidmouth IT Support team are currently offering a Free Microsoft Network and Security Evaluation. There is No Fee and No Obligation, we will evaluate where the potential risks are and propose how to reduce and repair any risks currently threatening your systems. Call IT Champion IT Support Sidmouth to see how our tailored packages can help improve your systems productivity and reduce your down time. Our clients on average only experience 57 seconds of downtime per month, an achievement which no other Sidmouth IT Support Company can compete with.

We’re here to take your call – chat to a consultant and get ready to improve your IT system today!

IT Support

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Microsoft Cloud

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Our Expertise

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