A Fresh Approach to IT Support in Somerset

The IT Champion IT Support Somerset team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Somerset

We provide small and medium sized Somerset based businesses with unlimited computer support, maintenance and guidance from just a few pence per day.

That includes taking problem ownership and worry away from the business and ensuring key items such as cyber security and disaster recovery are managed, and that our clients are fully protected.

IT Support Somerset Vendor Management

One of the biggest complaints we hear is “I’m tired of having to ring different companies to sort out different problems.” At IT Champion IT Support Somerset, our team is relieving our customers of any worries, just get in touch with a technician at IT Champion to find out more. We go one step further than our competitors and step in for you. We’ll be your one stop shop for advice and maintenance – no need for you to try and figure out which company needs to be rung for which issue, our remote Somerset IT Support team will do the work for you. We will manage every vendor supported software package and hardware component on your network. Any issue and IT Champion IT Support Somerset can save you time and liaise with your vendors on your behalf, leaving you time to focus on running your business. In 2013 38.1% of all support requests raised with IT Champion IT Support Somerset required contact with other technology vendors, so we understand how much time this can take out of your day. Unlike other Somerset IT Support Companies who would charge for this extra service, it is included in the fixed monthly fee of your managed support contract – so no hidden charges.

In 2013 our remote Somerset IT Support Team reduced our clients’ IT Support costs by over 80% in the first year. Try our IT Support Cost Calculator to find out how much time and money you could save with a technician on our team.

Over the last couple of years IT Champion IT Support Somerset has seen the changing face of technology, and how big and small companies faced with anything from new software to advanced hardware can be left with outdated systems due to ever escalating price of keeping on top of things. We understand that affording and maintaining technology is a real challenge, which is why we’re here to help.

Proactive IT Support

When IT Champion started offering IT Support in Somerset it was easy to see that the IT Support within the area was mainly based on waiting for something to go wrong, and then fixing it. This extremely reactive approach was affecting productivity and having an impact of on cost of IT Support. Our remote IT Support Somerset team noticed that when a company’s system failed they were calling their Somerset IT Support provider who would then send a technician to come and fix the problem. This was then followed by sending a bill for the number of hours the IT Support engineer took to sort the repair. This involves a lot downtime of crucial business systems, and means that you have no idea how long the engineer will take to fix something and therefore how much it would cost.

IT Champion IT Support Somerset launched a totally new approach across Somerset and Devon. The aim was to become truly proactive for our clients and see if we could prevent problems from happening rather than waiting for issues to creep in then having to spend hours of IT Support resolving these issues and carrying out a repair. The end result was that 24hour Proactive monitoring and Managed IT Services system was born, changing the way clients see IT Support and revolutionising not only Somerset IT Support but IT Support across the Devon and beyond.

IT Support Somerset Managed Backup

It’s not to be underestimated the effect the data loss can have on a business, often causing severe damage, or closure at worse. To discover business critical data gone with no method of retrieval is one of the biggest concerns facing businesses of every size. With 21% of businesses unexpectedly experiencing data loss due to events they couldn’t help, a business’s backup solution is an essential part of their managed IT Systems. IT Champion IT Support Somerset offers the IT Champion Remote Vault. This remote cloud based system which provides your company with a fully automated, fully encrypted backup solution, can give you as a business owner the peace of mind that your business data is safe. You’ll be pleased to hear that you’ll never have to worry about carrying out a repair yourself again!

The Somerset IT Support team at IT Champion include highly trained data professionals dedicated to ensuring your data is safe from any threats. By letting a technician at IT Champion IT Support Somerset handle your backups you’ll be gaining extra security with your data having 30-100 version backed up offsite helping protect against the issues which follow equipment theft and any malicious acts by disgruntled employees. The Remote Vault is comprised of two sections: a local back up box and Remote vault software, making it the most cost effective solution on offer.

Among the reasons why IT Champion IT Support Somerset offer one of the most secure and reliable backup solutions in the Devon are that being fully automated and monitored by the Somerset IT Support team and data being stored offsite without being physically moved.

Are you an IT Manager?

IT Champion IT Support Somerset offers a complete IT support package at a fixed cost, making expenses more manageable. Our IT Support Somerset office understand that all businesses are unique, so they alter their support packages to meet Somerset companies IT Support specific needs. These special packages provide IT Support and Managed IT Services your business needs. As a business manager, you can rest assured that with one of our packages your systems will run as efficiently as they can.

As well as offering a critical blend of managed IT Services the IT Support Somerset office has the necessary years of experience with current and emerging technologies to help your business successfully implement your IT projects and IT Solutions. Our exposure to numerous industries and technologies not only assist us in understanding your business challenges but allows us to identify new opportunities within them. With a focus on creating client value and building long term trusted relationships within the Somerset area, the IT Champion IT Support Somerset team have been the number one Somerset IT Support company choice for implementing hundreds of IT projects over the past several years.

IT Support Somerset Guarantees

Really setting us aside from the competition, here at IT Champion IT Support Somerset we offer our ZERO RISK IT Support Guarantee. We know that no other Somerset IT Support Company offers guarantees on their services like we do – we’re willing to put our hard earned cash on it! Our dedicated Microsoft Certified Engineers have a lengthy background in working with different systems ensuring there is no issue we can’t cope with. Should you not see satisfactory results within the first 90 days we will refund your money. With IT Champion IT Support Somerset you will never pay for a service that you don’t get!

No one wants to take unnecessary risks with their business, so rest assured that in the unlikely event that something goes wrong, your system is fully safe in the hands of IT Champion IT Support Somerset. You’d be surprised to hear that many Somerset IT Support Companies either have inadequate or no insurance cover at all. IT Champion IT Support Somerset has managed to provide its clients with the security of a £1m insurance policy taken out by us on your behalf.

Since its introduction into the area our Somerset IT Support team have continuously strived to be the best in the industry. With its proactive approach, rather than waiting for an issue to arise, a consultant at IT Champion will use their network monitoring tools to find potential issues and repair them before you even know they existed! IT Champion IT Support Somerset are also proud to say their response times are over 100 times less than the industry average, showing just over 60 seconds in 2013 our clients support request were seen to faster than most South West support companies!

With technology constantly evolving, reaping the benefits of the latest technology seems to be costing more and more. IT Champion IT Support Somerset has invested for you, so you can gain the benefits at a small percentage of the cost compared to investing in the system yourself. Give us a call and speak to a consultant to find out how we’ll be able to help improve your business systems, and save you time and money.

IT Support

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Microsoft Cloud

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Our Expertise

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