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A Fresh Approach to IT Support in Somerset

The IT Champion IT Support Somerset team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Somerset

IT Support in Somerset   

IT Champion are proud to provide businesses throughout Somerset with unlimited computer support, maintenance and guidance from as little as a few pence per day.  

At IT Champion, we give your business the ability to focus on what really matters by taking problem ownership and ensuring that key items such as cyber security & disaster recovery are fully managed.  

Comprehensive Vendor Management in Somerset  

One of the biggest complaints we routinely hear from potential clients is “I’m tired of having to ring different companies to sort out different problems.” But at IT Champion, we provide a solution to these IT woes. We go a step further than our competitors and can be your one stop shop for advice and maintenance. There’s no need to figure out which company to call for which issue – our remote Somerset IT Support team will do all the work for you.

Our Somerset IT support team will manage every vendor supported software package and hardware component on your network and can save you time by liaising with your vendors on your behalf. In 2013, 38.1% of all support requests raised with our Somerset IT Support team required contact with other technology vendors, so we understand how much time this can take out of your day. Unlike other regional IT Companies – who would charge you for this extra service – IT Champion includes this service in our fixed monthly fee, so we can guarantee there will be no hidden charges.  

In 2013, we reduced the IT support costs of our Somerset clients by over 80% in the first year. So why not try our IT Support Cost Calculator to find out how much time and money your business could save by working with a technician on our team.  

Proactive IT Support  

When IT Champion started offering our IT services in Somerset, it was easy to see that existing technical support within the county was extremely outdated. IT companies were waiting for something to go wrong, before fixing it. This extremely reactive approach was affecting productivity and having an impact of on cost of IT support. Our remote Somerset team noticed that when a company’s system failed they were calling their local IT support provider, who would then send a technician to come and fix the problem. This was subsequently followed up by a bill for the number of hours the engineer took to resolve the issue. This form of support involves a lot downtime of crucial business systems, and means that you have no idea how long the engineer will take to fix something and therefore how much it would cost.    

IT Champion launched a totally new approach to IT support across Somerset and Devon. The aim was to become truly proactive for our clients and see if we could prevent problems before they happened, rather than waiting for issues to creep in and cause downtime. The end result was that our 24hour Proactive Monitoring and Managed IT Services System was born – changing the way clients see IT support and revolutionising IT services throughout Somerset.  

Managed Backup Support in Somerset 

The effect that data loss can have on a business is not to be underestimated. To discover business critical data gone with no method of retrieval is one of the biggest concerns facing businesses of every size. With 21% of businesses unexpectedly experiencing data loss due to events they couldn’t help, a business’s backup solution is an essential part of managed IT systems. That’s why IT Champion’s Somerset IT support team clients access to our Remote Vault. This remote cloud based system will provide your company with a fully automated, fully encrypted backup solution that will give you as a business owner the peace of mind that your business data is safe. You’ll never have to worry about carrying out an IT repair yourself again.   

IT Champion’s Somerset IT Support team is comprised of highly trained data professionals who are dedicated to ensuring your data is safe from any threats. By allowing us to manage your IT systems you’ll be gaining extra security by investing in offsite backups and taking vital steps against the issues which follow equipment theft and any malicious acts by disgruntled employees. The Remote Vault is comprised of two sections: A Local Backup Box and Remote Vault Software – making it the most cost effective solution on offer.

Tailored IT Support  

IT Champion offers a complete IT support package at a fixed cost, making your company’s IT expenses more manageable. Our remote Somerset team understand that all businesses are unique, so they alter their support packages to meet your company’s specific needs. These special packages provide IT Support and Managed IT Services tailored to your requirements; so as a business manager, you can rest assured that our packages will enable your IT systems to run as efficiently as possible.  

Our remote Somerset office has years of experience ensuring that your IT systems keep running smoothly. Our exposure to numerous industries and technologies not only assist us in understanding your business challenges, but allows us to identify new opportunities within them. With a focus on creating client value and building long term trusted relationships within the Somerset area, IT have been recognised as the number one choice for Somerset IT Support over the past several years.  

Zero Risk Guarantee 

IT Champion goes above and beyond our competitors by offering a Zero Risk Support Guarantee for businesses throughout Somerset. We know that no other IT Support Company in the county offers guarantees on their services like we do and we’re willing to put our hard earned cash on it. If you’re not satisfied with the level of support IT Champion have provided in the first three months of your contract, we’ll give you 100% of your money back.

Our dedicated Microsoft Certified Engineers have a lengthy background in working with different IT systems, meaning there are no issues – big or small – that we can’t cope with. That’s why we’re confident that you will be completely satisfied with our expert level of service.     

You may be surprised to learn that most other Somerset IT Support Companies either have inadequate or no insurance cover at all. IT Champion IT Support Somerset can provide its clients with the security of a £1m insurance policy taken out by us on your behalf. 

Since we introduced our remote services to the county of Somerset, our IT Support team have continuously strived to be the best in the industry. We are proud to report that our response times are over 100 times less than the industry average, showing just over 60 seconds in 2013. That means that our clients support requests were resolved faster than the majority of South West IT support companies!    

Get in Touch!

Give one of our specialist technicians a call today and find out more about the IT support we offer. 

IT Support

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Microsoft Cloud

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Our Expertise

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