IT Support, Somerset

Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.

Looking to find an IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity, we can help.

We are an Exeter based, 25+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to being the best Managed IT Support Provider.

Discover what we do differently:

We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.

We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future. 

Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.

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Selection of organisations that trust our IT Support services

Rodney Spiller Wealth Management
RoleMapper

Fully managed IT support and guidance for small to medium-sized businesses based in Somerset.
We cover Bath, Weston-super-Mare, Bridgewater, Wells, Yeovil, Taunton, Minehead, Wincanton, Frome and Glastonbury.

Unlimited remote support

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are
talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

We place great effort into ensuring our front line support team are available in under a minute. Each month 89% who answer our customer satisfaction survey rate us as very easy to get help from. For any reason (within our working hours) a caller does not get through within 60 seconds, we will send them an apology.

Instant front line support

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

Agreement flex

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

Benefits of working with IT Champion in Somerset

Managed IT support services in Somerset

IT Champion are proud to provide organisations throughout Somerset with unlimited computer support, maintenance and guidance at highly competitive prices.

At IT Champion, we give your organisation the ability to focus on what really matters by ensuring that key items such as helpdesk support,  cyber security and disaster recovery are fully managed.

IT support tailored to your needs

IT Champion offers managed IT support package at a fixed cost, making your IT expenses more manageable.

Our remote Somerset team understand flexibility and agility in delivering IT services is key to delivering exceptional service. Our support packages have been designed to meet the specific needs of each client. As a business manager, you can rest assured that our packages will enable your IT systems to run efficiently.

Our expertise and wealth of IT knowledge ensure that our clients from Devon, Somerset and surrounding counties have IT systems that run smoothly. With a focus on creating client value and building long term trusted relationships within the Somerset area, IT Champion is recognised as a trusted partner for Somerset IT Support.

Proactive IT support

IT Champion prides itself on being proactive in its IT Support. New clients regularly tell us how refreshing our approach is from their previous IT experience.

Our approach to IT support across Somerset and Devon aims were to become truly proactive for our clients, to prevent problems before they happened, rather than waiting for issues to creep in and cause downtime. Since 2012, we fix over 80% of our client issues using proactive technology.

Our 24-hour proactive monitoring and managed IT services – changes the way clients see IT support and revolutionise IT services within Somerset cities and towns such as Bath, Weston-super-Mare, Bridgewater, Wells, Yeovil, Taunton, Minehead, Wincanton, Frome and Glastonbury.

Managed backup services for Somerset organisations

IT Champion’s Somerset IT Support team is comprised of highly trained data professionals who are dedicated to ensuring your data is safe from threats.

When we manage your IT systems you will gain extra security by investing with offsite backups –  vital steps against the issues that follow equipment theft and any malicious acts. Our Back up offering is comprised of two sections: A Local Backup Box and Remote Vault Software – making it the most cost-effective solution on offer.

Comprehensive vendor management

A key complaint we routinely hear from potential clients is “I’m tired of having to ring different companies to sort out IT issues.”

At IT Champion, we provide a solution to these IT woes. We go a step further than our competitors by becoming your one-stop shop for advice and maintenance. There’s no need to figure out which company to call for which issue – our remote Somerset IT Support team will do all the work for you.

Our Somerset IT support team will manage every vendor-supported software package and hardware component on your network and can save you time by liaising on your behalf. We’ve found that 38.1% of all support requests raised with our Somerset IT Support team required contact with other technology vendors, so we understand how much time this can take out of your day. Unlike other regional IT Companies – who would charge you for this extra service – IT Champion includes this service in our fixed monthly fee, so we can guarantee there are no hidden charges.

We have reduced the IT support costs of our Somerset clients by over 80% in their first year, get in contact and ask how you could save time and money on managing your vendors.

We know it’s all about trust

Zero-risk guarantee

We are the region’s only managed IT support provider to offer a zero-risk guarantee.

We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.

We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.

60 second challenge

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answer calls in under 36 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Award-winning

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

CloudTango 2021 MSP 50 logo
Exeter College apprentice and employer awards 2020
Exeter Living Awards 2018 logo

Our fresh approach

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.