Access our technology expertise

Email is the life blood of any business and when it stops working, it instantly effects your team’s and your organisation’s ability to trade.

IT Champion IT Support Devon offers expert support and consultancy on a wide range of Microsoft Exchange 2003, 2007, 2010 and 2013 faults. Here are some of the most common issues being solved by our experts via our Emergency IT Support Programme:

  • Users cannot send and receive mail.
  • Exchange 2003 mail store exceeded 75GB storage allocation.
  • Exchange Server error 550, Dirty Shutdown Error, Exchange Server Unavailable, Unable to mount database, exchange error 1068 are all common exchange errors.
  • Certificate errors, certificate renewals or Outlook anywhere configuration issues.
  • User’s messages are disappearing from their mailbox.
  • Outgoing mail is not being delivered and is stuck in a queue.
  • Senders receiving “bounce back” notifications from known good email address.
  • Microsoft Outlook is unable to connect to the server.
  • Some users passwords are rejected when access mail via OWA (Outlook Web Access).

No matter what your business, Microsoft Exchange server error, be it Exchange server 2003, 2007, 2010 or 2013, our fully trained Microsoft experts can help from our Exeter based office covering Exmouth, Honiton, Tiverton, Barnstaple, Launceston, Plymouth, Torquay and Newton Abbot with near immediate telephone support and on-site support within 2 hours in a business critical situation.

Emergency Support

How Emergency 24/7 Support works

We provide Emergency Remote Support, Phone Support and Onsite Support to customers with no existing support contract outside of normal business hours.

For clients with no existing support contract, simply call us and we’ll carry out an assessment of your needs to ensure we are the best people to assist and to form a resolution plan. The assessment is free and costs will only be incurred once a resolution plan with estimated timescales and costs has been agreed and work has commenced.

Our standard out of hours hourly rate is £112.50 plus VAT with a minimum charge of 1 hour. These rates can vary on bank holidays or may be reduced if the resolution plan involves normal working hours support. Likely costs will be discussed at the assessment stage. All work is carried out on a best endeavours basis and charged on a time and materials basis.

Step 1 – Call us

We provide Emergency Onsite Support, Remote Support or Phone Support to customers with no existing support contract in or outside of normal business hours.

If you need help now, just give one of our engineers a call on

0800 0430508

Step 2 – The assessment

Emergency Assessment Server or Networking device. This assessment will last up to 20 minutes. After this the assessment period we will be able to confirm to you, if we can either fix the issue remotely via our helpdesk, or if we need to attend site for further assessment or planned fix.

We aim to start the assessment within minutes.

Step 3 – Remote assistance

After the initial assessment we are ready to start a planned resolution. You will be reconnected to our professionals in a remote session which will have you up and running in no time.


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