About us

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Since 2009 we have been proud to be recognised as one of the fastest-growing IT managed support providers in the South West region.

Our reputation, the skills, qualifications we hold and the phenomenal team make us who we are.

We believe organisations should have a local IT partner who cares, has the scale and scope to handle virtually any opportunity – that’s us.

IT Champion is heavily invested in building a team of highly-trained and experienced people who are able to guide organisations through the adoption of new ways of working, like the Microsoft Modern Workplace and provide lightning-fast IT support.

We have been recognised as a leading apprenticeship partner of Exeter College and help fantastic people enter the world of IT. Our people have a single-minded desire to do their best and are proud to be recognised as one of the fastest growing IT support companies in the region, plus one of the top 50 MSP IT providers in the UK.

When an organisation makes the decision to partner with us for support or to rely on us to deliver a project, it’s essential they feel that we are committed and accountable to deliver on what we say we will and that’s why we have the regions only Zero Risk Guarantee.

Find out more about how we can help, ask us for a confidential second opinion or would like to talk about new ways of working, it would be great to hear from you.

As a business owner, I understand how important it is to work with organisations that are aligned to my business, its values and the way that it operates.

I recognise that It is not enough for an IT partner to simply be quick at fixing issues or replacing equipment like for like and that choosing the right IT partner is crucial. We help companies get more from their IT investment, embrace new flexible ways of working, increase productivity and enable innovation.

When an organisation decides to partner with us for support or to rely on us to deliver a project, it’s essential they feel that we are committed and accountable to deliver on what we say we will and that’s why we have the region’s only Zero Risk Guarantee.

Matt Phillips, Managing Director, IT Champion
Matt Phillips, Managing Director

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Image of some of the experts from IT Champion

We’ve got you covered

Organisations transfer to us due to lack of care by their previous IT support provider. Which can include long response times, speed to resolution and opaque methods.

We are not aiming for worldwide domination but we ensure our response times are amongst the best.

With over 90% of faults fixed remotely within minutes and a team of engineers that love visiting clients, we know we’ve got you covered.

We understand the importance of safer recruitment and follow the core elements of safeguarding for education, for many organisations we act as an extension to their internal team. That’s why every one of our technicians holds a current standard DBS certificate with our on-site team holding enhanced certificates.

You can trust IT Champion staff to be vetted, trained, and cleared to complete duties that allow access to sensitive, financial, or personal data.

Who we work with

We work with organisations of all shapes and sizes, and whilst these businesses may vary hugely in many ways, we know that the way that we work, the team that we have and the skills we hold transcend industries.

We honestly believe that a micro business should get access to the same set of skills, knowledge and solutions that a large enterprise requires and a large enterprise should get the same nimble, client focused support a small business would demand.

What makes us different?

We understand that choosing the right IT provider for managed support and guidance can be difficult.

Our secret weapon and what makes us unique is our team. Since 2011 we have helped 16 apprentices, just under half of our team, get into IT and every apprentice who completed their parentship was offered and accepted a full-time position.

Visit our careers page
The role of apprentices

Meet the IT Champion team

Matt Phillips
Matt PhillipsManaging Director
Darren Scully
Darren ScullyBoard Advisor
Glenn Gould
Glenn GouldOperations Director
Anthony Challice
Anthony ChalliceCloud and Infrastructure Director
Tom Jacobs
Tom JacobsCloud and Infrastructure Director
Shaun Gould
Shaun GouldLead Sharepoint Consultant
 Kelyan Welsman
Kelyan WelsmanAccount Director
Caroline Ellis
Caroline EllisHead of Marketing
Kyle Gould
Kyle GouldService Delivery Manager
Carmen Berbecaru
Carmen BerbecaruService Delivery Executive
Tom Hicks
Tom HicksService Desk Coordinator
Gabriel Glixelli
Gabriel GlixelliFinance Manager
Kieran Ashley
Kieran AshleyFinance Assistant
Scarlett Lipscomb
Scarlett LipscombSupport Technician
Paul Drew
Paul DrewSenior Support Technician
Charlie Farr
Charlie FarrSupport Technician
Sam King
Sam KingCyber Security Analyst
Dan Cauchois
Dan CauchoisCloud and Infrastructure Engineer
Tom Goodby
Tom GoodbySupport Technician
Sam Hallett
Sam HallettSupport Technician
 Bradley Baseley
Bradley BaseleySenior Support Technician
Jake Fox
Jake FoxSupport Technician
Sam Clark
Sam ClarkSupport Technician
Josh Edwards
Josh EdwardsHardware Team Technician
Will Steer
Will SteerSupport Technician
Jack Hallowes
Jack Hallowes Support Technician
 Gareth Riggs
Gareth Riggs Support Technician
Morgan Bewes
Morgan Bewes Support Technician
Callum Mitchell
Callum Mitchell Support Technician

We know it’s all about trust

Zero-risk guarantee

We are the region’s only managed IT support provider to offer a zero-risk guarantee.

We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.

We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.

60 second challenge

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.

If one of our customers thinks we didn’t hit our 60 second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how importantly we take the challenge.

Award-winning

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

Our fresh approach

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.