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A Fresh Approach to IT Support in Barnstaple

The IT Champion IT Support Barnstaple team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Barnstaple 

IT Support in Barnstaple, Devon  

IT Champion provide small to medium sized businesses in Barnstaple with unlimited computer support, maintenance & guidance at an unbeatable monthly rate.

We ensure that key items such as security & disaster recovery are fully managed and that all of our client’s computer systems are fully protected.

As specialist IT support for the Barnstable area, we recognise that it can be difficult to know which support company is right for your business. With so many competitive IT companies to choose from, how do you decide which one is right for you? For trusted, industry leading service there’s only one choice: IT Champion. Our remote Barnstaple support team offer winning service at an unbeatable monthly rate, as well as an unrivalled zero risk guarantee.

Our Zero Risk Guarantee for Barnstaple Businesses

With the majority of Barnstaple IT support companies, when you’re unhappy with the service you’ve received, all you can do is complain. That’s where IT Champion are different. We’re so confident that you’ll be happy with our service that if you’re not totally satisfied with the work carried out by one of our skilled consultants within the first 90 days, we’ll give you 100% of your money back. How many other IT support companies can offer such a powerful guarantee? We believe that our IT support team offer the best remote repair and on-site managed computer services in Devon and we’ll put our money where our mouth is to prove it.

Barnstaple Support Requests

IT Champion recognise that no two clients are the same. That’s why we offer multiple ways for our Barnstaple clients to request IT support.

Our first line of support is a dedicated telephone number which will connect your business to a Microsoft Certified IT Support Engineer or Technician instantly. This number has no call waiting or telephone answering machines; you’ll simply go straight through to a consultant on our Barnstaple team. If you have an urgent enquiry or you need a repair carried out, one of our technicians will be happy to assist.

Our preferred method for requesting IT support is the IT Champion Client Portal and ticket system. Whether you want to view account information, download monitoring reports, or simply check on the progress of an on-going project, you can do it all via your own unique online client portal.

Customer Focused IT Support

At IT Champion our unique vision has led us to be recognised as one of the top IT system providers in the South West. One of the reasons we’ve been so successful in achieving this is by seeking to be the most customer focused company in the county. That’s correct, the most customer focussed company – not just in the IT industry – but in every industry. We realise that working toward the same goals as our clients is vital to delivering results. Therefore, we make it as easy as possible to connect to one of our technicians in order to resolve any problems regarding your IT systems.

Every minute that your systems are down your company loses money. For example, a company with a turnover of £1 Million that has just 10 employees is set to lose £30,000 – £50,000 if their server goes down for just two days. As well as lost productivity affecting your ability to achieve your expected turnover, IT support costs and hardware & data recovery costs all add up too. At IT Champion IT Support Barnstaple we have made it our top priority to ensure that problems like this do not happen. Through our advanced remote 24hr Proactive Network Monitoring, unique to IT Champion IT Support Barnstaple, we are able to mitigate all potential risks, carry out repairs and resolve critical technical support issues before they become a major problem. This is something other Barnstaple IT Support providers don’t offer and is just one of many reasons to choose IT Champion over the rest.

Email Management

From queries to invoicing, email is an essential part of communication for todays’ business. However, in recent years’ emails have become the perfect breeding ground for fraud, unsolicited advertisements and malicious network attacks. In 2013, over 60% of all emails sent were spam. Our remote Barnstaple support team understand the devastating effects that opening one malicious email can have on your company’s IT systems. That’s why we’re proud to offer IT Champion Email Management – a complete system solution that will protect your business against email security and data issues.

IT Champion also offer complete Anti-Spam and Antivirus protection as part of our managed IT services; meaning you’ll no longer have to filter through reams of unwanted emails. With our automatic updates, you’ll receive 24/7 Anti-Spam accuracy and reporting, as well as a complete email continuity solution. If your mail server goes offline due to an internet outage or simple server restart, our Email Management systems will store them in a secure data centre, so you’ll never lose an email again.

Unbeatable IT Support in Barnstable

IT Champion’s combination of fast response times, highly trained engineers and focussed customer service make us Barnstaple’s leading IT support company. When you work with us, we’ll increase your business productivity by reducing your downtime and IT costs. But don’t just take our word for it – call IT Champion today to chat with one of our expert technicians or receive a Free Network and Security Evaluation.

IT Support

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Microsoft Cloud

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Our Expertise

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