Whether you are a Barnstaple based business looking to find an IT partner to outsource your IT Support to or are looking to add to your existing IT Teams capacity, we can help.
We are an Exeter based, 25+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to maintaining fantastic client and staff retention, ensuring manageable, organic growth backed up by a well-supported and stable team of people who really do make us who we are.
Discover what we do differently:
We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.
We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future.
Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.
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Selection of Devon organisations that use our IT Support services
Fully managed IT support and guidance for small to medium-sized businesses based in Barnstaple
Unlimited
on-site bolt-on
from £9.50 per computer per month
Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.
Microsoft Surface device
from £29.50 per computer per month
With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.
Unlimited 4G internet
from £32.50 per connection per month
Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.
Advanced Microsoft 365 protection
from £3.77 per user per month
Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).
Advanced device management and protection
from £8.42 per user per month
We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.
Benefits of working with IT Champion in Barnstaple
IT Support in Barnstaple, Devon
IT Champion provide small to medium-sized businesses in Barnstaple with unlimited computer support, maintenance and guidance at an unbeatable monthly rate.
We ensure that key items such as security are fully managed and that all of our client’s computer systems are fully protected.
As a specialist IT support for the Barnstable area, we recognise that it can be difficult to know which support company is right for your business. With so many competitive IT companies to choose from, how do you decide which one is right for you? For trusted, industry-leading service there’s only one choice: IT Champion. Our remote Barnstaple support team offer winning service at an unbeatable monthly rate, as well as an unrivalled zero-risk guarantee.
Our Zero-Risk Guarantee for Barnstaple businesses
With the majority of Barnstaple IT support companies, when you’re unhappy with the service you’ve received, all you can do is complain. That’s where IT Champion are different. We’re so confident that you’ll be happy with our service that if you’re not totally satisfied with the work carried out by one of our skilled consultants within the first 90 days, we’ll give you 100% of your money back.
How many other IT support companies can offer such a powerful guarantee?
We believe that our IT support team offer the best remote repair and on-site managed computer services in Devon and we’ll put our money where our mouth is to prove it.
Barnstaple Support Requests
IT Champion recognise that no two clients are the same. That’s why we offer multiple ways for our Barnstaple clients to request IT support.
Our first line of support is a dedicated telephone number that will connect your business to a Microsoft Certified IT Support Engineer or Technician instantly. This number has no call waiting or telephone answering machines; you’ll simply go straight through to a consultant on our Barnstaple team. If you have an urgent enquiry or you need a repair carried out, one of our technicians will be happy to assist.
Our preferred method for requesting IT support is the IT Champion Client Portal and ticket system. Whether you want to view account information, download monitoring reports, or simply check on the progress of an ongoing project, you can do it all via your own unique online client portal.
Customer-focused IT Support
At IT Champion our unique vision has led us to be recognised as one of the top IT system providers in the South West. One of the reasons we’ve been so successful in achieving this is by seeking to be the most customer-focused company in the county. That’s correct, the most customer-focused company – not just in the IT industry – but in every industry. We realise that working toward the same goals as our clients is vital to delivering results. Therefore, we make it as easy as possible to connect to one of our technicians in order to resolve any problems regarding your IT systems.
Every minute that your systems are down your company loses money. For example, a company with a turnover of £1 Million that has just 10 employees is set to lose £30,000 – £50,000 if their server goes down for just two days. As well as lost productivity affecting your ability to achieve your expected turnover, IT support costs and hardware and the data recovery cost all add up too. At IT Champion IT Support Barnstaple we have made it our top priority to ensure that problems like this do not happen. Through our advanced remote 24hr Proactive Network Monitoring, unique to IT Champion IT Support Barnstaple, we are able to mitigate all potential risks, carry out repairs and resolve critical technical support issues before they become a major problem. This is something other Barnstaple IT Support providers don’t offer and is just one of many reasons to choose IT Champion over the rest.
Email management
From queries to invoicing, email is an essential part of communication for today’s business. However, in recent years’ emails have become the perfect breeding ground for fraud, unsolicited advertisements and malicious network attacks. In 2013, over 60% of all emails sent were spam. Our remote Barnstaple support team understand the devastating effects that opening one malicious email can have on your company’s IT systems. That’s why we’re proud to offer IT Champion Email Management – a complete system solution that will protect your business against email security and data issues.
IT Champion also offer complete anti-spam and anti-virus protection as part of our managed IT services; meaning you’ll no longer have to filter through reams of unwanted emails. With our automatic updates, you’ll receive 24/7 Aanti-spam accuracy and reporting, as well as a complete email continuity solution. If your mail server goes offline due to an internet outage or simple server restart, our Email Management systems will store them in a secure data centre, so you’ll never lose an email again.
Unbeatable IT support in Barnstaple
IT Champion’s combination of fast response times, highly trained engineers and focused customer service make us Barnstaple’s leading IT support company. When you work with us, we’ll increase your business productivity by reducing your downtime and IT costs. But don’t just take our word for it – call IT Champion today to chat with one of our expert technicians or receive a Workplace Discovery Sessions.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 36 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.