A Fresh Approach to IT Support in Tiverton

The IT Champion IT Support Tiverton team are very proud to be acknowledged for offering some of the best IT Support and Technical Support in the industry.  As the fastest growing IT company in the region, we offer services to Devon and beyond with lightning quick response rates.

Getting the support that you pay for quickly is vital to the every day running of your business, and we’re here to provide you with outsourced IT expertise that save you time, money and resources. We understand that changing IT provider can seem like a painful process, but the increased productivity your organisation can see from successful outsourced IT support & services are worth changing for.

Managed IT Services

With Managed IT Services, it’s time to stop worrying about technology; that becomes our job. You pay a single monthly fee for support and we become your IT Department. Our completely unlimited support means you and your team can use us as much as needed.

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Cloud Support

We are specialists in Office 365 consultancy and migrations, SharePoint development, Intranets and Azure deployments. Find out how we can help you empower your business with Microsoft Cloud.

 

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Retained Technical Services

Support + Retained Technical Services (RTS) is where you purchase our time in advance and in return get guaranteed service levels and access to our skilled and qualified people when you need them.

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Break Fix / On Demand 

Commonly known as Break Fix, on demand or ad-hoc support, companies simply call an IT support provider as and when they need help or advice. There are no upfront costs and no fixed reoccurring charges.

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Managed Service key features

From £12.50*

  • Absolutely unlimited support and maintenance
  • Absolutely unlimited advice and guidance
  • Instant
  • Industry leading support
  • Unlimited 3rd party management
  • 24/7 monitoring and altering
  • Partner focused account management
  • Business continuity design and management
  • Fully backed by the region's only Zero Risk Guarantee

Cloud Support Key Features

From £1.50*

  • Unlimited Telephone Support
  • Lightning Fast Response
  • Managed Microsoft Escalations
  • 24/7 monitoring
  • Support for Azure
  • Business & Enterprise Plans
  • Office 365 Support
  • Sharepoint Support

Retained technical services key features

From £600*

  • Guaranteed Service Levels
  • Often used for 24/7 out of hours cover
  • Perfect for complementing internal skills
  • Great for holiday cover
  • Time used in 10 minute increments
  • Often used for project delivery
  • Purchased time never expires
  • No fixed monthly costs
  • Only top up when required

Break Fix / on demand key features

From £75*

  • Often used by micro or start ups
  • Best for companies with very basic technology
  • No upfront costs
  • No fixed monthly costs
  • No ongoing costs
  • No pre-agreed service levels
  • No commitment (by either party)
  • Pay as you use

*All prices quoted are plus VAT. Managed Services are billed on a per machine, per month basis. RTS is based on a block of 8 hours with basic SLAs. Break Fix is based on 1 hour’s labour. Please contact us for a detailed proposal based on your business. We would love to talk to you.

What are Managed IT Services? 

Managed IT services let you offload specific IT operations to a service provider, known in the tech world as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices e.g. desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to your experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Benefits of Working with IT Champion in Tiverton

We provide small and medium sized businesses in Tiverton with unlimited computer support, maintenance and guidance from just a few pence per day.

That includes taking problem ownership and worry away from the business and ensuring key items such as security and disaster recovery are managed, not overlooked and that our clients are fully protected.

The IT Champion IT Support Tiverton team are very proud to be acknowledged for offering some of the best remote and on-site IT Support and Technical Support in the industry.

IT Champion IT Support Tiverton solutions are Proactive not Reactive

IT Champion IT Support Tiverton prides itself on being completely proactive. New clients are constantly telling us how refreshing our Proactive system approach is after their previous Tiverton IT support company had a solely reactive focus. Here at our IT Support Tiverton office we have invested heavily in the top IT Support tools and developed our internal systems and procedures, striving to become truly proactive. Call and chat to a talented, skilled and professional consultant here today and find out how we can help your business.

This allows us to resolve issues before end users are even aware the issue existed. In 2012 IT Champion IT Support Tiverton managed to resolve and repair over 80% of client issues using proactive technology.

Tiverton has rapidly grown in size since the late 80’s when technology started to become widely used in business and it’s no surprise that IT Support managed services are increasing too. Being a mainly commercial area IT system Support has mainly been offered in these areas, however over the past four years the area has seen a growth in office based business. IT Champion IT Support Tiverton has adapted alongside the industry to be able to offer the tailored remote and on-site IT Support system required in the different areas. Our high standard of service has led to IT Champion being one of the largest IT Support Company’s in the Tiverton area.

IT Champion IT Support Tiverton know choosing the right Tiverton IT Support company can be hard as there are many to choose from, but, how many of them offer best in class response time of just 5 seconds. Just one perhaps, IT Champion IT Support Tiverton. The IT Support Tiverton Team are key players in the IT Support industry offering award winning Service through its tailor made IT Support contracts.

IT Support Tiverton Satisfaction Guarantee

With other Tiverton IT Support companies if you’re unhappy all you can do is complain. At IT Champion IT Support Tiverton our team are so confident that you’ll be happy with our award winning remote and on-site service that if you’re not satisfied with the work we carry out within the first three months of supporting your systems we will give you all your money back. How many other Tiverton IT Support companies are willing to offer you such a powerful set of guarantees? Most IT Support companies in Devon won’t offer any guarantees at all. The IT Champion IT Support Tiverton team offer the best computer services in the Industry.

IT Support Tiverton Support Requests

IT Champion IT Support Tiverton is aware that not every one of its clients is the same and work in different ways. That’s why we offer multiple ways for clients to request IT Support, more than most other Tiverton IT Support Companies. The first method is a dedicated support telephone number which will connect you to a Microsoft Certified IT Support Engineer instantly. This number has no call waiting or telephone answering machines; you go straight through to an IT Support Tiverton technician. The Second option and our preferred method for requesting Tiverton IT Support is the IT Champion our ticket system. Whether you want to submit and track a support request, view account or financial information, download monitoring reports or check the progress of an on-going project or repair you can do it all via your own online client portal. With this intuitive system, working with IT Champion IT Support Tiverton is easier than ever.

IT Champion IT Support Tiverton is currently offering a Free No Obligation Network and Security system evaluation. Call a technician at IT Champion now to see how you can improve on your current Tiverton IT Support and save money. We guarantee that you will never experience Tiverton IT support like it.

Unlimited IT Support Tiverton Vendor Management

Another key difference in our service offering is the Tiverton IT Support Team look to become your Trusted Adviser for all the technology in your company. We are frequently told “our IT Support provider told us we needed to call our ISP when our internet went down” or “when the main printer in our office was jammed with paper it was us that had to call the vendor to get the problem resolved and not the IT Support Company we’re paying”. To combat these concerns IT Champion IT Support Tiverton provide managed support for every vendor supported hardware component and software package in your office. To give an example, if your accountant realises that when running Sage data was corrupt, rather than ringing Sage yourself you would call an IT Champion IT Support Tiverton technician who would then investigate and repair the problem followed by calling Sage on your behalf if this was necessary.

The difference between the IT Champion Tiverton IT Support team and other Tiverton IT Support companies is that an IT Champion consultant would investigate the issue internally as a priority first. The Vendor Management saves not only your employees time by not having them tied up on the phone to your vendor but saves you money as our Key Partnerships with companies like Sage, Quick Books, Act! provide us quick access to their Partners help desk, minimising the downtime you experience. Very few other Tiverton IT Support companies hold this highly regarded status and IT Champion IT Support Tiverton are the only ones to offer this paired with Industry leading response times all included in your monthly IT Support package.

The combination of response times, vendor management and highly trained engineers means IT Champion managed IT Support Tiverton will resolve your IT issues quicker than any other Tiverton IT Support company, increasing your productivity and reducing your downtime and costs.

To take advantage of all that IT Champion IT Support Tiverton has to offer call a consultant now and receive a Free Network and Security Evaluation before it’s too late.

IT Support

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Microsoft Cloud

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Our Expertise

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