Unlimited vendor management
Another key difference in our service offering is that our Tiverton IT support team are able to become your trusted advisor for all technological aspects of your company – including vendor management. We are frequently told by clients “our previous IT support provider told us we needed to call our ISP when our internet went down” or “when the main printer in our office was jammed, it was us that had to call the vendor to get the problem resolved and not the IT support company we were paying”. To combat these concerns, IT Champion IT Support Tiverton provide managed support for every vendor-supported hardware component and software package in your office.
To give an example, if your accountant realises that when running Sage data was corrupt, rather than ringing Sage yourself, you would call one of our IT support technicians and they would then investigate and repair the problem, even calling Sage on your behalf if this was necessary. The difference between IT Champion and other Tiverton IT Support companies is that our consultants will investigate the issue internally and make it a first priority.
Our vendor management service saves time and money; as our key partnerships with companies like Sage and Quick Books provide us quick access to their help desk and minimises the downtime you experience. Very few Tiverton IT Support companies hold this highly regarded status and IT Champion IT Support Tiverton are the only one to offer this as part of your monthly IT Support package.