IT Support, Tiverton

Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.

Our difference

Whether you are a Tiverton based business looking to find an IT partner to outsource your IT Support to or are looking to add to your existing IT Teams capacity, we can help.

We are an Exeter based, 25+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to being the best Managed IT Support Provider.

Discover what we do differently:

We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.

We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future. 

Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.

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Selection of Devon organisations that trust our IT Support services

Fully managed IT support and guidance for small to medium-sized businesses

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

We place great effort into ensuring our front line support team are available in under a minute. Each month 89% who answer our customer satisfaction survey rate us as very easy to get help from. For any reason (within our working hours) a caller does not get through within 60 seconds, we will send them an apology.

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

Support+
from £19.50 per computer per month

Trusted by hundreds of businesses and used to support thousands of people, Support+ comes with all of the features above and much more.

Find out more

Unlimited
on-site bolt-on

from £9.50 per computer per month

Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.

Mircosoft Surface device
from £29.50 per computer per month

With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.

Unlimted 4G internet
from £32.50 per connection per month

Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.

Advanced Microsoft 365 protection
from £3.77 per user per month

Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).

Advanced device management and protection
from £8.42 per user per month

We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.

We are exceptionally proud to have won awards locally, regionally and from within our industry.

CloudTango 2021 MSP 50 logo
Exeter Living Awards 2018 logo
Exeter College apprentice and employer awards 2020

Top 50 MSP in the UK

Independent IT industry body,
2021

Winner, Exeter Living

Professional Services Category, 2018

Exeter College awards

Apprentice Employer of the year, 2020

Benefits of working with IT Champion in Tiverton

IT Support in Tiverton

IT Champion provide small and medium sized businesses in Tiverton with unlimited computer support, maintenance and guidance from as little as a few pence per day.

Our Tiverton IT Support team are proud to be acknowledged for offering some of the best remote and on-site IT Support and Technical Support in the industry. As well as taking problem ownership for your systems, we ensure that key items such as security & disaster recovery are fully managed and your IT systems are fully protected.

Why choose us over other Tiverton IT Support Providers?

Tiverton has grown in size since the late 1980s when technology started to become widely used in business. So, it’s no surprise that Tiverton’s IT support managed services are increasing too. IT Champion has adapted alongside the industry to be able to offer tailored remote and on-site IT support within the area; meaning that a skilled technician or engineer can be on hand to resolve your IT issues instantly via telephone or onsite within the same day, if necessary.

We know that choosing the right Tiverton IT support company can be hard because there are so many competing companies to choose from. But how many offer IT companies can offer a best in class response time of just 5 seconds? Just one, perhaps: IT Champion IT Support Tiverton.

Call us today to chat with one of our professional consultants and find out more about how we can help your business.

Our IT solutions are proactive not reactive

Our Devon clients are constantly telling us how refreshing our proactive approach to IT support is after their previous Tiverton IT support company had a solely reactive focus. Our remote Tiverton IT Support team have invested heavily in the top IT support tools and developed our internal systems and procedures to become truly proactive. Rather than waiting for a problem to occur with your IT systems, our unique 24hour Proactive Monitoring and Managed IT Services System mitigates problems before they occur – minimising downtime and protecting your systems.

100% satisfaction guarantee for Tiverton businesses

With other Tiverton IT support companies, if you’re unhappy with your service, all you can do is complain. At IT Champion, we do things differently. If you’re not happy with our remote and on-site services within 90 days of us supporting your systems, we will give you all your money back. How many other Tiverton IT providers are willing to offer such a powerful guarantee? That’s why we believe our IT support team offer the best computer services in all of Devon.

Unlimited vendor management

Another key difference in our service offering is that our Tiverton IT support team are able to become your trusted advisor for all technological aspects of your company – including vendor management. We are frequently told by clients “our previous IT support provider told us we needed to call our ISP when our internet went down” or “when the main printer in our office was jammed, it was us that had to call the vendor to get the problem resolved and not the IT support company we were paying”. To combat these concerns, IT Champion IT Support Tiverton provide managed support for every vendor-supported hardware component and software package in your office.

To give an example, if your accountant realises that when running Sage data was corrupt, rather than ringing Sage yourself, you would call one of our IT support technicians and they would then investigate and repair the problem, even calling Sage on your behalf if this was necessary. The difference between IT Champion and other Tiverton IT Support companies is that our consultants will investigate the issue internally and make it a first priority.

Our vendor management service saves time and money; as our key partnerships with companies like Sage and Quick Books provide us quick access to their help desk and minimises the downtime you experience. Very few Tiverton IT Support companies hold this highly regarded status and IT Champion IT Support Tiverton are the only one to offer this as part of your monthly IT Support package.

Get in Touch Today

To take advantage of all that IT Champion has to offer, call a consultant now and receive a Free Network and Security Evaluation. Still not convinced that we are the right IT company for your business needs? Try using our IT Support Cost Calculator to work out how much money your company could save with our remote Tiverton IT support team.