IT Support, Exeter

Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.

Our difference

Looking to find an Exeter based IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity, we can help.

We are an Exeter based, 30+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to being the best Managed IT Support Provider.

Discover what we do differently:

We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.

We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future. 

Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.

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Selection of Devon organisations that use our IT Support services

Fully managed IT support and guidance for small to medium-sized businesses based in Exeter

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are
talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys. If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

Unlimited Managed IT Support
from £19.50 per computer per month

Trusted by hundreds of businesses and used to support thousands of people, Support+ comes with Unlimited support and much more.

Find out more

SIEM for Microsoft
from £4.95 per user per month

Security information and event management (SIEM) for Microsoft ecosystem offers next-generation security operations with cloud and AI monitored SIEM platform that is powered by Sentinel, Microsoft’s own, enterprise-level security platform and which is fed real-time data from an organisation Microsoft ecosystem.

Find out more

Mircosoft Surface device
from £29.50 per computer per month

With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.

Unlimted 4G internet
from £32.50 per connection per month

Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.

Benefits of working with IT Champion in Exeter

IT support in Exeter, Devon

IT Champion Exeter support team are proud to be acknowledged for offering some of the best IT and technical support in the industry.

Based in the heart of the historic city of Exeter, IT Champion are a trusted IT support partner offering a range of remote and on-site IT services to small and medium-sized organisations.

Proactive, not reactive

IT Champion prides itself on being proactive in its IT Support. New clients regularly tell us how refreshing our approach is from their previous IT experience.

Traditionally IT support companies are reactive – you call them when something is broken, the support company will troubleshoot the problem and then you will receive a bill for the time the IT company spent resolving the issue.

IT Champion stand out from the crowd because we invest heavily in industry-leading IT support tools and technicians. We strive to be truly proactive by developing our internal systems and procedures and remotely resolving issues before end-users become aware. Since 2012, we fix over 80% of our client issues using proactive technology.

Access to performance statistics

Our guarantee includes client access to performance statistics. IT Champion has a unique method of identifying monthly performance.

Other IT support companies rarely offer any insight into their day-to-day performance, with access to our system our clients have full transparency.
Our performance statistics and monthly reporting demonstrate; technician response times, the number of repairs carried out, how many proactive support requests have been closed, the amount we are saving our clients and how often we provide managed IT support for another vendor’s hardware or software. We know these are important points so we measure our success by what we can do for you.

Do research

When looking for a new IT support provider based in Exeter, we encourage you to review some key pages of our website.

We guarantee you will not find another company in the Exeter area that takes IT support and repair response as seriously as IT Champion.

Our industry-awarded partnerships and zero-risk guarantee should demonstrate how much we care for your organisation.

IT Champion offers the best IT support system in the industry and we encourage you to call us today to chat with a technician and arrange a Free Microsoft Network and Security Evaluation. We guarantee you will not be disappointed and there is no cost or obligation to agree to further IT support services if you are simply looking for an evaluation.

We are an IT support company based in heart of Exeter

Exeter has one of the fastest-growing economies according to the UK Powerhouse report. With significant jobs improvement in the area of innovation (a key growth area) – making Exeter the leading city in the South West. 

A consequence of this success has been a significant rise in the demand for great IT support. IT Champion’s experienced consultants have adapted alongside these developments and can offer tailored, managed IT support for a range of different business areas. Our high standard of service and rapid remote repair fix has led to IT Champion being recognised as one of the largest IT support partner’s in the Exeter area.

Search ‘IT support Exeter’, ‘IT services Exeter’ or ‘technical support Exeter’ you will find a host of companies offering a varied range of IT support packages. Only IT Champion offer a Zero-Risk Guarantee – if you are not completely satisfied with the IT Support provided by your technician, we won’t charge you a penny. We’ve found other local IT support companies don’t offer any guarantees and we challenge you to find another IT company in Exeter that will offer a powerful guarantee like ours.

Get in touch today if you need a repair carried out, a system overhaul, or just a fresh pair of eyes on your current IT system.

We know it’s all about trust

Zero-risk guarantee

We are the region’s only managed IT support provider to offer a zero-risk guarantee.

We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.

We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.

60 second challenge

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Award-winning

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

Our fresh approach

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.