IT computer and modern workplace support, Exeter

Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.

Looking to find an IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity, we can help.

We are an Exeter based, 30+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to being the best Managed IT Support Provider.

Discover what we do differently:

We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.

We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future. 

Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.

Request a call back

IT Champion Ltd needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

Some of the Exeter businesses that use
our Computer and Modern Workplace services

Support+
from £19.50 per computer per month

Trusted by hundreds of businesses and used to support thousands of people, Support+ comes with all of the features above and much more.

Unlimited
on-site bolt-on

from £9.50 per computer per month

Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.

Mircosoft Surface device
from £29.50 per computer per month

With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.

Unlimted 4G internet
from £32.50 per connection per month

Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.

Advanced Microsoft 365 protection
from £3.77 per user per month

Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).

Advanced device management and protection
from £8.42 per user per month

We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.

Fully managed IT computer support and modern workplace guidance for small to medium-sized businesses based in the Exeter area.

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

We place great effort into ensuring our front line support team are available in under a minute. Each month 89% who answer our customer satisfaction survey rate us as very easy to get help from. For any reason (within our working hours) a caller does not get through within 60 seconds, we will send them an apology.

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

We provide small and medium-sized businesses in Exeter with unlimited computer support, maintenance and guidance from just a few pence per day.

That includes taking the problem of ownership and worry away from the business and ensuring key items, such as security and disaster recovery, are not overlooked and that our clients are fully protected.

Choosing the right Exeter computer support company can be hard, as there are many to choose from, but how many computer support providers truly offer unlimited computer support?

Perhaps just one!

IT Champion’s Support Team in Exeter are the local key players in the computer support industry – offering winning service through its tailor-made computer support contracts.

Email Management for Exeter based companies

In business today Email is a primary method of communication, from queries to invoicing to incoming orders, it is an essential part of any business. In recent years Email has become the perfect breeding ground for fraud, unsolicited advertisements, and malicious network attacks.

Our Computer Support Exeter team know the devastating effects opening one malicious email can have on a business. In 2013, over 60% of all email sent was spam! Our Computer Support Team offer IT Champion Email management as a complete solution against email security and data issues.

Our Computer Support Exeter Team offer Anti-Spam and Antivirus protection as part of the package helping you protect your business’s productivity from wasted time spent by users filtering unwanted emails. With automatic updates, you receive 24/7 Anti-Spam accuracy and reporting. At the heart of our security suite package is a complete email continuity solution.

If your mail server goes offline due to an internet outage or simple server restart, any mail sent to you during this time period would be returned to the sender, leading to you losing critical emails. Here at IT Champion Computer Support Exeter, our Email Management Systems will store your critical email in a secure data centre allowing you to view and respond to email even when your server is offline. You will never lose an email again with our Computer Support Team behind you.

With other Exeter Computer Support companies, if you’re unhappy all you can do is complain. At IT Champion Computer Support Exeter our team are so confident you’ll be happy with our service, that if you’re not satisfied with the work we carry out within the first three months of supporting your systems, we will give you all your money back.

How many other Exeter Computer Support companies are willing to offer you such a powerful guarantee? Most Computer Support companies in DEVON won’t offer any guarantees at all. The IT Champion Computer Support Exeter Team offer the best computer services in the Industry.

The combination of response times, vendor management and highly trained engineers means IT Champion Computer Support Exeter will resolve your IT issues quicker than any other Exeter Computer Support company, increasing your productivity and reducing your downtime and costs. To take advantage of all that IT Champion Computer Support has to offer call now and receive a Free Network and Security Evaluation before it’s too late.

Exeter based computer support requests

IT Champion Computer Support Exeter is aware that not every one of its clients is the same. Many businesses work in different ways. That’s why we offer multiple ways for clients to request Computer Support, more than most other Exeter Computer Support Companies. The first method is a dedicated support telephone number which will connect you to a Microsoft Certified Computer Support Engineer instantly. This number has no call waiting or telephone answering machines; you go straight through to the Computer Support Exeter Team. The second option, and our preferred method for requesting Exeter Computer Support, is the IT Champion Client Portal and ticket system.

Whether you want to submit and track a support request, view account or financial information, download monitoring reports or check the progress of an ongoing project, you can do it all via your own online client portal. With this intuitive system, working with IT Champion Computer Support Exeter is easier than ever.

IT Champion Computer Support Exeter is currently offering a FREE, no-obligation, Network and Security evaluation.

Call them now to see how you can improve on your current Exeter Computer Support and save money. We guarantee that you will never experience Exeter Computer Support like it.

As a trusted Exeter Computer Support company, the Computer Support Exeter team at IT Champion has developed a unique vision and mission which led to it being regarded as one of the top Computer Support providers. When breaking down IT Champion Computer Support Exeter’s Vision, it is very easy to see what makes it so successful. Firstly IT Champion seeks to be DEVON’s most customer-focused company, not just in their industry but in every industry in the DEVON region. We know this is something which is vitally important and something often overlooked or thought of only after profit by most Exeter Computer Support Companies.

The next important factor contributing to the achievements of the Computer Support Exeter office is providing the fastest response times to client demands. Every minute that your systems are down your company loses money. For example, a company with a turnover of £1 Million that has just 10 employees is set to lose £30,000 – £50,000 if their server goes down for just two days. This is through a loss of productivity, affecting your ability to achieve your expected turnover, and this doesn’t even factor in Computer Support costs, hardware and data recovery costs. At IT Champion Computer Support Exeter we have made it our top priority to ensure problems like this do not happen. Through advanced twenty-four-hour Proactive Network Monitoring unique to IT Champion Computer Support Exeter, we are able to mitigate all potential risks and resolve critical technical support issues before they become a major problem. Something other Exeter Computer Support providers simply do not offer.

We know it’s all about trust

Zero-risk guarantee

We are the region’s only managed IT support provider to offer a zero-risk guarantee.

We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.

We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.

60 second challenge

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Award-winning

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

Our fresh approach

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.