Looking to find an IT partner to outsource your IT support to or looking to add to your existing IT team capacity – we can help.

Highly competitive pricing

Support plans start from £25 >

Support+ plans are packed with value

Take a look at what you get >

5 star helpdesk and technology experts

Excellent business owner reviews >

IT Champion is a 30+ strong team of professionals who manage the IT for hundreds of organisations across London and the South West.

What we do differently

We are a national provider of managed IT support services with an open, transparent approach and a Zero Risk Guarantee.

IT Champion Zero Risk Guarantee

We know that choosing the right IT provider can be daunting.

To eliminate the stress and uncertainty of hiring a competent IT support company, we offer our clients this ZERO RISK GUARANTEE on all our Managed IT Services packages – If you do not see satisfactory results within 90 days, we will give you your money back.

You will be partnering with an IT support provider who has a firm focus on the future.

Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.

Our dedicated IT support teams have the technical skills and expertise to help your organisation maximise technology to improve how you work. If you require managed IT support around London (or wider afield) we can support your business technology needs. 

Boost productivity with managed IT support – request a callback.

IT Champion Ltd needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

We offer dedicated, award-winning, easy-to-access, simple-to-understand,
home of the ‘zero-risk guarantee’, managed IT support services.

Interested in finding out more about our IT services, why not talk to one of our experts?

Give us a call 020 4551 1585 or email hello@it-champion.co.uk

Support+

Our flagship support plan includes:

  • Unlimited telephone and remote support, maintenance, and administration
  • Unlimited third-party interaction
  • Unlimited advice and guidance
  • Extended support: 7.30 am to 6.30 pm Monday to Friday excluding bank holidays
  • Monthly cyber security awareness training and cyber security advice and guidance
  • 60 second challenge, agreement flex and new starter induction initiatives
  • Zero-risk guarantee: satisfactory results within 90 days or we will give you your money back

From £25.00

per month per computer
Billing conditions apply

Support+ and cyber security

Our flagship support plan plus cutting-edge cyber security includes:

  • Unlimited telephone and remote support, maintenance, and administration
  • Unlimited third-party interaction
  • Unlimited advice and guidance
  • Extended support: 7.30 am to 6.30 pm Monday to Friday excluding bank holidays
  • Monthly cyber security awareness training and cyber security advice and guidance
  • 60 second challenge, agreement flex and new starter induction initiatives
  • Zero-risk guarantee: satisfactory results within 90 days or we will give you your money back
  • SIEM for a Microsoft Ecosystem

From £29.00

per month per computer
Billing conditions apply

Fully managed IT support and guidance for small to medium-sized businesses based in and around greater London

An overview of what comes with our Support+ plans

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are
talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys. If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

Selection of our products and services

Modern Workplace solution
prices based on your needs

As a Microsoft Modern Work Solution Partner, we have the expertise, knowledge, and a range of technology to create, deploy and manage your organisation’s modern workplace solution.

Cyber Essentials support
from £375 one-off fee

Meet Cyber Essentials application requirements with our expert-led supported call. Feel fully prepared and confident with your answers when completing your application for Cyber Essentials with our expert-led supported call.

Modern SharePoint
prices based on your needs

Transform working practices, enable more flexible working and collaboration whilst reducing even eliminating the need to purchase and maintain expensive IT infrastructure and software.

Cyber Security Discovery
Free to Managed Support clients

Our Cyber Security Discovery session is the first step to give your organisation the knowledge and tools to ensure your IT ecosystem – hardware, software, servers, networks, cloud storage, and endpoints – is sufficiently protected.

SIEM for Microsoft
from £4.95 per user per month

Security information and event management (SIEM) for Microsoft ecosystem offers next-generation security operations with cloud and AI monitored SIEM platform that is powered by Sentinel, Microsoft’s own, enterprise-level security platform and which is fed real-time data from an organisation Microsoft ecosystem.

Book a FREE workplace discovery session

Every organisation should get the most out
of its IT investment.

Occasionally you can feel that your IT could work more efficiently, or decide you need a second opinion. Our workplace discovery session explores how you work, understands the technology you use and identifies any challenges or pain points you may have. One of our senior consultants will produce a high-level report identifying opportunities for enhancement, including solutions to consider and beneficial ways of working.

IT Champion Ltd needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

Our partners are among the global leaders in technology, IT networks, and cloud infrastructure.

Barracuda
Dell Partner Direct registered
Microsoft Solutions Partner Modern Work
Hewlett Packard Enterprise partner
Veeam Pro Partner
VMware partner

How to find us

London Office

Third Floor
86-90 Paul Street, London
EC2A 4NE

Call: 020 4551 1585

Exeter Office

Pearl Assurance House
236 High Street, Exeter
EX4 3NE

Call: 01392 454750

Selection of organisations that trust our IT Support services

Hear from business owners we support

Gauge our success with the results of our October 2022 customer survey of business owners*.

We asked them to reflect on the last twelve months and tell us about how they see us a trusted IT partner.

Our response to the IT demands of the COVID pandemic

Business owners agreed we provide safe and useful digital and data services while ensuring minimal disruption.

Our response to the IT demands of the COVID pandemic

The majority of respondents stated they found our our approach to handling front line support highly professional.

Our response to the IT demands of the COVID pandemic

The majority of respondents stated our support has saved them money, reduced complexity and enabled growth.

Our response to the IT demands of the COVID pandemic

Most of our respondents felt that it was much easier to get expert help and guidance from us.

Our response to the IT demands of the COVID pandemic

The majority agreed that they value the IT services we supply to their organisation.

Our response to the IT demands of the COVID pandemic

Business owners agreed that we communicated sufficiently with them about new technologies and their benefits.

* October 2022 customer survey: 150 recipients, owners or managers of organisations that take our Support+ managed service plan.

We know it’s all about trust

Zero-risk guarantee

We are the only London and South West managed IT support provider to offer a zero-risk guarantee.

We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.

We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.

60 second challenge

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Award-winning

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

Our fresh approach

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.