For many IT teams, providing out-of-hours support can be both costly and difficult to deliver. The smaller the internal team, the greater the individual burden on evening and weekends for on call or working duties.
Many of the teams we work with dread the thought of a business-critical fault arising on a Friday evening after a long and sometimes stressful day at work just as the car has been loaded up for a weekend away.
With Premium OOH cover from us, we work with your team to define what cover is needed, agree how to handle specific situations and man the service with a qualified technician who knows your organisation and has all of the information on hand to help. We’ll even back it up with one of the best SLA’s in the industry.
