A sharper focus on our Support+ clients’ non-support activities, led by our bigger Service Delivery team.
Having a great service delivery team is essential for business owners and senior leaders when it comes to IT support and improving the bottom line. With IT at the heart of agile business operations, a trusted team to manage and optimise technology infrastructure is crucial.
The crucial role of our Service Delivery team is to maintain our fresh approach as a managed IT support partner.
They are a dedicated group of experts who ensure technology works seamlessly for our clients. We’re committed to adding capacity and focusing more on non-support activities for our clients. This keeps our clients’ organisations running smoothly.
A typical service delivery team handles delivering value to customers. They facilitate outcomes that customers want to achieve without taking on specific costs and risks.
In general, a managed IT Support partner’s service delivery team can be responsible for ensuring that services are being seamlessly delivered to their clients. They are in charge of a variety of tasks, such as leading a project, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
With our focus on customer satisfaction, we invest in our team’s training and skill development to stay ahead of the ever-evolving tech landscape.
Our clients partner with us for a caring and reliable IT experience backed by our Zero Risk Guarantee.
IT Champion’s Service Delivery team is composed of a service delivery manager, client managers and a service delivery coordinator. The client managers are responsible for ensuring that non-support activities for our Support+ clients are delivered seamlessly.
They are in charge of a variety of tasks, such as;
- keeping in regular contact with clients,
- rectifying reliability issues,
- monitoring progress,
- tracking KPIs,
- managing on-site visits,
- booking account reviews, and
- scheduling catch-ups.
Our Service Delivery team work closely with our Service Desk team to provide lightning-fast IT expert advice and guidance to our clients.
Our friendly Service Delivery team work tirelessly from initial onboarding to the delivery of ongoing IT support. They ensure that any issues are swiftly addressed and take proactive measures to rectify faults. Our Support+ clients receive the highest level of personalised service from our Client Managers.
